Frequently Asked Questions: Riding METRO

If you’ve purchased one or more mobile tickets that you haven’t used, they’ll be listed under Available in the Use section of the app. From there, you can activate a ticket.

Once activated, your ticket is valid for up to three hours.

You can activate your purchased METRO mobile ticket just prior to boarding.

On Local bus, Park & Ride bus or METRO curb2curb - show it to the operator as you board.

On METRORail or METRORapid, show it to the METRO fare inspector or METRO police officer upon request prior to boarding or during your ride.

Yes. Buying and using tickets for multiple riders on a single device is a great benefit of the METRO Q Mobile Ticketing App.

When using multiple tickets, the ticket you display to the operator, fare inspector, or METRO police officer will show which types of tickets and the number of tickets used for the group.