Frequently Asked Questions: Riding METRO

In the base service area, METROLift fares are just $1.25 for a one-way trip ($2.50 round trip). In the extended service area, the fare is $2.50 for a one-way trip ($5 round trip). If either your origin or destination (or both) are outside the base service area, the cost is $2.50 for a one-way trip ($5 for a round trip),

The base service area covers most of Harris County.

The extended service area includes locations:

• In Northwest Houston
• Around Hobby Airport
• South of Missouri City
• In and around Kingwood
• In and around Humble
• In and around Clear Lake

If you're not sure which area your origin or destination point is in, and need to calculate your fare, view the METROLift service area on our Interactive System Map.

If you make your reservation over the phone, you’ll need to:

• Hand the driver a ticket or show them your monthly or annual pass
• Show the driver your photo ID or METRO Freedom Q® Card

If you make your reservation online, your account will immediately be debited and the driver will be notified. So you won’t have to hand the driver a ticket or pass. You’ll only need to show them your photo ID or METRO Freedom Q® Card.

All METROLift customers automatically receive a METRO Freedom Q® Card when their eligibility is initially certified.

Yes, when either of the following takes place:

• Your trip includes a transfer to another accessible METRO service
• You’re called for jury duty

Single ride tickets can be purchased individually or in a sheet of 11. They’re available at:

• METRO RideStore locations
• METRO Online RideStore
• Participating retail locations
• MACS-WEB online trip planner (In the EZ-Wallet section)

You can also order single ride tickets through the mail.

For more information, visit the METROLift page

A monthly pass can be purchased at:

• METRO RideStore locations
• METRO Online RideStore
• Participating retail locations

You can also order a monthly pass through the mail.

For more information, visit the METROLift page.

An annual pass can be purchased at the following METRO RideStore locations:

• Downtown Transit Center - 1900 Main St.
• Main Street Square - 1001 Travis St.
• Northwest Transit Center - 7373 Old Katy Road

You can also order an annual pass through the mail.

For more information, visit the METROLift page.