Frequently Asked Questions: Riding METRO

You can access an online copy of the METROLift program guide here or request a printed copy by calling METROLift Customer Service (Mon-Fri, 10 a.m.-5 p.m.) at 713-225-0119.

An ADA-accessible minibus (pictured below),

an ADA-accessible low-floor minibus (pictured below),

an ADA-accessible minivan (pictured below),

or an ADA-accessible sedan (pictured below).

Each vehicle can accommodate a variety of mobility devices including wheelchairs, scooters and walkers. Customers may not request specific vehicle types. Although you don’t get to choose which vehicle will pick you up, the size of your mobility equipment could determine vehicle type.

Service animal

Yes. You’re allowed to travel with a service animal.

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control.

Non-service animals (including emotional support animals)

Yes. You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.

Please call METROLift Dispatch at 713-255-0410.

The METROLift service area covers most of Harris County including portions of Kingwood, Humble and Clear Lake.

To view the service area on a map, visit the METROLift page

For a more detailed view that includes fare information, visit our Interactive System Map.