Frequently Asked Questions: Riding METRO

If you don’t require assistance, enter through the front doors, pay your fare and choose an open seat. Please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

If you’re using a wheelchair, mobility scooter, or walker, wait for the operator to activate an accessible ramp which will allow you easy access through the front doors. You can then pay your fare and proceed to one of the priority seating areas.

Any METRO fare card:

Tap your card on the validator and the fare amount will be deducted. If you prefer to go contactless, you can wave your card close to the validator as well. Make sure the light registers green in the upper right when you tap or wave.

METRO Q Mobile Ticket:

Activate the ticket on your smartphone before boarding. It will display animated colors and motion on your phone. Show that to the bus operator as you board.

Cash:

Deposit cash and/or coins into the farebox when you board the bus.

No change is given and transfers to other METRO services aren’t included.

Yes, based on the guidance below:

Service animals

You’re allowed to travel with a service animal.

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control.

Non-service animals (including emotional support animals)

You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.