Frequently Asked Questions: Riding METRO

Five to 15 people ride in each vanpool.

Please register for an online account and answer a few questions. This information helps us determine if you’re looking to get matched with an existing vanpool or if you’d like to start a new vanpool.

The cost is calculated according to mileage, the number of riders and the size of the vehicle.

The average cost per passenger is just $4-6 a day. That amount factors in the rider's share of the monthly lease (including insurance and maintenance), in addition to:

• Gas
• Parking
• Tolls
• Cleaning

Some employers offer a transit benefit that lowers the cost even more.

METRO Star Vanpool offers the convenience of easy online payments of the monthly lease cost.

Operating expenses like gas, tolls, parking, etc. are generally split among the vanpoolers.

Each rider is responsible for their own seat cost and is aware of that cost. If someone disputes their charges, the METRO Star Vanpool billing team handles that dispute, not any of the other riders.

Yes. Each van has complete comprehensive coverage up to $1 million.

Each group makes its own rules. The driver is usually responsible for settling issues; however, if you can’t resolve a concern, we’re happy to help.

If there aren’t enough riders to form a vanpool in your area, you may be placed into a carpool, which has fewer riders.