Frequently Asked Questions: Riding METRO

All METRO curb2curb shuttles are accessible under the standards of the Americans with Disabilities Act (ADA).

When booking a ride through the METRO curb2curb app, you’ll be offered a variety of accessibility options to accommodate one or more of the following:

• Wheelchair or mobility scooter
• Walker
• Service animal

Once your driver arrives, they’re only allowed to wait one minute. Please be at your pickup location ready to go in time for when your vehicle arrives. 

When you book a ride on the app, you’ll be shown a time window for pickup and you’ll be able to track your ride before it arrives. When your ride is nearby, you’ll receive a text notifying you that you’re next to be picked up.

No. Dropoff locations can’t be changed once you’re on the vehicle. You’ll have to book another ride to the new location, either through the app or by calling 713-739-3823. In a case like this, your original dropoff location will now be the pickup address for your new ride.

Because your fare payment includes free transfers between any METRO service of equal or lesser value for up to three hours in any direction, you won’t need to pay another fare when your new ride arrives. It will function as a transfer from one METRO curb2curb shuttle to another.