Frequently Asked Questions — How to Ride METRO

When you make a purchase at a participating Rider Rewards partner location, show any one of the items below to receive the Rider Rewards discount being offered by that partner.

• METRO Q® Fare Card
• METRO Q Mobile Ticket
• METRO Day Pass
• METRO Money Card
• METRO Veterans Pass
• METRORail Ticket
• METRORapid Ticket
• Jury summons

Discounts vary, as do the terms and conditions of each. Some restaurants offer a 10% discount. Others offer a free drink with purchase. You can see participating Rider Rewards partners on the Rider Rewards page.

Each participating Rider Rewards partner offers one deal. Some may give you more than one discount option, but you can only receive one discount per visit.

METRO provides participating Rider Rewards partners with a sticker to display on their front door or around the cash register(s). However, we can’t guarantee that each partner will do so.

Yes. When you call in your order, we recommend you request the METRO Rider Rewards discount be applied. Then, when you pick up your order, please make sure you show any of the following:

• METRO Q® Fare Card
• METRO Q Mobile Ticket
• METRO Day Pass
• METRO Money Card
• METRO Veterans Pass
• METRORail Ticket
• METRORapid Ticket
• Jury summons

If you’re ordering delivery direct from the restaurant, yes. When you call in your order, we recommend you request the METRO Rider Rewards discount be applied. Then, when it’s delivered, please make sure you show any of the following:

• METRO Q® Fare Card
• METRO Q Mobile Ticket
• METRO Day Pass
• METRO Money Card
• METRO Veterans Pass
• METRORail Ticket
• METRORapid Ticket
• Jury summons

If you’re ordering delivery through a food delivery app (GrubHub, DoorDash, etc,) – you should assume the discount can’t be applied.

Yes. For more info on group discounts, contact us at client.services@ridemetro.org or 713-739-4015.

Please report it to us by sending an email to nicole.adler@ridemetro.org.