Frequently Asked Questions — How to Ride METRO

An account must be set up before you can purchase tickets in the app. You can create an account by downloading the METRO Q Mobile Ticketing App. If you have an iOS device, you can download the app from the App Store. If you have an Android device, you can download the app from Google Play. 

After the app is downloaded and you open it for the first time, a prompt to create an account will appear.

You have the option of entering your real name or a nickname when creating your account. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received.

After launching the app, tap Settings in the lower right corner of the app, then tap Change Password.

The app has a “Forgot Password” link which will send a reset email to the account on record.