Frequently Asked Questions — How to Ride METRO
On this page, you can get answers to common questions about riding METRO, all in one place.
Using the Service
An approved volunteer from the group drives, allowing the vehicle to always stay in possession of the group. Once the group is formed, we work with you to find a convenient location for all the vanpoolers to meet. Everyone parks their car and then rides together to work. At the end of the workday, the approved volunteer drops everyone back off at that same location.
The group also decides who can keep the vehicle for limited, personal use outside of business hours.
Each vanpool has one or two approved backup drivers who can take over driving responsibilities as needed.
Yes. METRO Star Vanpool will maintain and repair the vehicle when necessary. If it needs to be kept overnight, a backup vehicle will be provided.
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