Frequently Asked Questions — How to Ride METRO

First, please let riders exit the vehicle before you board. After all riders have disembarked through the side doors, please enter and choose an open seat. Please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

All METRORapid platforms are accessible under the standards of the Americans with Disabilities Act (ADA). They offer sloped ramp access from both ends of the platform and level boarding that easily accommodates mobility devices.

Any METRO fare card:

Prior to boarding, tap your card on the validator located on the platform and the fare amount will be deducted.

If you prefer to go contactless, you can wave your card close to the validator as well.

Make sure the light registers green in the upper right when you tap or wave.

METRO Q Mobile Ticket (only regular fare available):

Activate the ticket on your smartphone before boarding. It will display animated colors and motion on your phone. Upon request, show it to a METRO Fare Inspector or METRO Police Officer – either on the platform prior to boarding or on the vehicle during your ride.

METRORapid Ticket:

All METRORapid platforms have ticket vending machines where you can purchase a three-hour METRORapid ticket for $1.25.

The machines accept cash, credit card or debit card.

Upon request, show it to a METRO Fare Inspector or METRO Police Officer – either on the platform prior to boarding or on the vehicle during your ride.

Yes, based on the guidance below:

Service animals

You’re allowed to travel with a service animal.

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control.

Non-service animals (including emotional support animals)

You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.