METRO curb2curb App FAQs

Creating an Account

Which smartphones and operating systems are supported?

  • Apple iPhones running iOS 9.0 and above
  • Android phones running an OS of 4.1 and above.

How do I set up my account?

Download the app from the App Store (for iOS devices) or Google Play (for Android devices). When you first open the app, you’ll see a Register button. You’ll need your name, phone number, email address, and password to register.

Am I required to use my real name when creating my account?

You have the option of entering your real name or a nickname when creating your account. However, the email address and phone number used must exist so that confirmations can be sent and received.

How do I retrieve/reset my password?

After launching the app, click the “Sign In” button, then click “Forgot password?” and follow the prompts.

If, after trying that, you still can’t access your account, please contact our call center at 713-739-4611.

Booking a Trip

What kind of trips can be booked and where does the service operate?

The METRO curb2curb app allows you to book a ride on one of our Community Connector services direct from your phone for just $1.25 each way. Community Connector service operates in select zones throughout the region, delivering curb to curb transportation based on your schedule.

As of March, 2020 – you can book a ride in these areas:

  • Missouri City, Texas – service operates daily, 5:00 a.m.-7:00 p.m.
  • Trinity Gardens (Northeast Houston) – service operates daily, 8:00 p.m.-midnight only

What’s a “Community Connector?”

It’s a service that provides personalized, curb to curb transportation within specific community “zones.”

When would it make sense for me to book a trip on a Community Connector vehicle?

Here are some scenarios when it would make sense to use the service:

a. You’re having an issue with your car and need to get to the Missouri City SH6 Park & Ride lot to catch the 170 Missouri City service.

b. You reside at the Springfield apartments and regularly require transportation to attend services at Cornerstone Baptist Church.

c. You need a ride to the Missouri City Shopping Center so you don’t have to deal with the hassle of driving.

In Trinity Gardens (Northeast Houston):

a. You’re taking a night class at HCC Northline. You can take the Route 29 back to Kashmere Transit Center, but your connecting route doesn’t run late enough to get you home.

b. You want to attend an evening Astros game downtown. You can take the Route 51/52 back to Kashmere Transit Center, but your connecting route doesn’t run late enough to get you home.

c. You work at Memorial City Mall until closing. You can take the Route 26 back to Kashmere Transit Center, but your connecting route doesn’t run late enough to get you home.

Am I required to use the METRO curb2curb app to book a trip?

No. You may also schedule with an agent by calling 713-739-4611, 5 a.m. to midnight daily.

How early/late can I book a trip?

You’re able to book a trip through the METRO curb2curb app at any time, as long as the trip is due to occur during normal service hours:

• Missouri City, Texas – service operates daily, 5:00 a.m.-7:00 p.m.
• Trinity Gardens (Northeast Houston) – service operates daily, 8:00 p.m.-midnight only

You can also book a trip by calling 713-739-4611 from 5 a.m. to midnight daily, to speak with a customer service representative.

Am I able to book a trip on the same day?

Yes. You can book a ride in the app as late as 30 minutes before the time you’d like to be picked up.

How far in advance am I able to book a trip?

You’re able to book a trip up to seven (7) days in advance.

You may also set up a “subscription ride,” which is a recurring trip you can schedule in advance so there’s no need to book it each time.

For more information, please call 713-739-4611 to speak with a customer service representative.

How will I know if an address is not in the zone?

A message will pop up letting you know that the trip can’t be booked. You can call our customer service agent at 713-739-4611 to verify if an address is in the zone.

What’s the cost for a ride?

$1.25 each way. Students and seniors (65-69) are $0.60.  Seniors (70+) and METROLift customers with a valid ID ride for free.

How do I pay my fare, and can I pay through the METRO curb2curb app at the time I book my ride?

As of April, 2020, the only form of payment accepted is a METRO Q® Fare Card or METRO Day Pass which you can purchase at:

• The online METRO RideStore at RideMETRO.org/store
• Participating HEB, Kroger, Fiesta and other retail locations
• Vending machines located at METRO rail platforms, Park & Rides, and transit centers
• Physical METRO RideStore locations in downtown Houston:
  - 1900 Main St.
  - 1001 Travis St.

If you already have a METRO Q® Fare Card and need to reload it, you can do so on all local buses or by visiting RideMETRO.org/reload

For more information, call 713-739-4611 or 713-635-4000.

Taking my Trip

If my driver arrives at the pickup location before I do, how long will they wait for me?

Once your driver arrives, they’re only allowed to wait 1 minute. Please be at your pickup location ready to go in time for when your vehicle arrives.

Once I’m on the Community Connector vehicle, am I able to change my drop-off location?

No. Drop-off locations can’t be changed once you’re on the vehicle. After arriving at the drop-off location you specified, you’ll have to book another trip to the new location where you wish to be dropped off.

Am I able to file a complaint or give a compliment to the driver after my trip?

Yes. After each trip you take, you’re given the option to rate your driver.

You may also contact METRO Customer Service directly at 713-635-4000 to submit comments, make suggestions, offer compliments or register a complaint.

What if I need special accommodations (wheelchair/scooter/walker/service animal)?

All buses and minivans assigned to the Community Connector service are 100% wheelchair accessible.

When booking a ride through the METRO curb2curb app, simply enter your pickup and drop-off address, click the red “Find Rides” button and you’ll be offered a variety of accessibility options.

Download the App

Click on the badge (image) below to download the App on Google Play for Android and the App Store for Apple iOS.

Google Play Store Apple App Store