What Is METROLift And How Does It Work?

Helping METROLift customer

METROLift is a complementary paratransit service offered by the Metropolitan Transit Authority of Harris County in accordance with the ADA. METROLift provides transportation for persons with disabilities who cannot board, ride or disembark from a METRO fixed-route bus, even if that bus is equipped with a wheelchair lift or ramp.

METROLift provides service using wheelchair lift vans and ramp-equipped minivans that accommodate persons using wheelchairs and scooters. Boarding chairs are available to assist any patron who is unable to access the van using the stairs. Please note that patrons cannot request specific vehicle types. METROLift is a curb-to-curb service with assistance beyond the curb provided when needed or requested due to disability.

METROLift transports thousands of patrons each day and we rely on our patrons to immediately inform our Dispatch Office when service issues occur. A strong partnership with our patrons enables METROLift to respond quickly to service issues, reducing wait time for our patrons. METROLift provides origin-to-destination service. All customers may request assistance at the time of scheduling their trip or on the day of service by calling METROLift dispatch at 713-225-0410 or by asking the driver at the time of pick-up or drop-off. Assistance beyond the curb will be provided at both the pick-up and drop-off as requested or as required due to unforeseen circumstances. For safety reasons, we encourage drivers to be mindful of not losing sight of their vehicle while providing customer assistance.

METROLift Is Public Transportation

METROLift is a shared-ride service. This means that each vehicle makes several stops to pick up and drop off other passengers along the route. When scheduling, patrons should consider an added time cushion for stops at various destinations en route and also any unexpected service delays. All trips are treated with equal priority. Examples include, but are not limited to, traveling to/from work, a medical appointment, a shopping trip, a sports event, a restaurant, etc.

Rules Of The Road

Feeder Service

METROLift Feeder Service offers customers more freedom and flexibility to set their own schedules “fare-free” by combining METROLift with fixed-route and rail service. Passengers schedule a ride on METROLift from their home to the nearest Transit Center, Park & Ride lot, or rail station. From there, use METRO’s 100% accessible bus or rail service to their destination. All trips are FREE when using this service.

  • Same-day schedule and service available
  • Service hours: 6 a.m. - 9 p.m. daily
  • For information or assistance with reservations, dial 713-615-6241

Required Securements

To ensure maximum safety for you and other patrons, passengers are required to wear a METRO-furnished seatbelt while riding the METROLift vehicle. For persons using wheelchairs, passenger safety requires that a METROLift operator secure your wheelchair with specially designed tie-downs. In addition, two METROLift seatbelts are provided:

  • A seatbelt goes around you and attaches to the floor while you ride the METROLift vehicle
  • While you are riding up or down on the wheelchair lift, a METROLift furnished seatbelt is available, but not required

All METROLift passengers must remain in place until the vehicle has stopped and the driver has removed the seatbelt and wheelchair securements. Under the ADA, standees are permitted on paratransit van lifts.

Vehicle Seating

METROLift has no assigned seating in vehicles. Drivers may recommend a seat location to facilitate the loading and unloading of customers.

All children under eight years of age, unless the child is taller than four feet, nine inches, must travel in an approved child seat furnished by the parent or person accompanying the child, regardless of the vehicle type.

Passenger Code of Conduct
METRO’s code of conduct forbids passengers from smoking, eating or drinking in the vehicle.

Service Animals
Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control. Inform the reservations operator that you will be traveling with a service animal each time you schedule a trip reservation to ensure space is reserved.

Emotional support and non-service animals (pets) are allowed on METRO vehicles only in an animal carrier transported by the patron.

Patrons must be able to handle their own packages. Patrons may carry only the number of packages that they can handle safely while riding a METROLift vehicle. The driver can assist with a reasonable number of packages (3 to 4) in and out of the vehicle, but the patron must handle the packages beyond the curb or make arrangements for assistance.

Disruptive Behavior
METRO is not required to accommodate individuals with disabilities who engage in violent, seriously disruptive or illegal conduct, or individuals who present a direct threat to the health or safety of others. METROLift customers are responsible for the conduct of their personal care attendants and / or guests, including children. For such behavior, METROLift service may be immediately suspended or the customer may be required to travel with a responsible companion or attendant.

Telephone Calls Are Recorded
METROLift records and monitors passenger calls to our office to ensure courteous phone service.

City Ordinance
City of Houston Ordinance 77-1667 forbids passengers from smoking, eating or drinking in the vehicle.