METROLift vehicle in residental area

Traveling in Other Cities

Your METROLift ADA ID allows you to access paratransit services operated in other U.S. cities. Call the transportation service in the city you plan to visit in advance for more information about this opportunity.

Out-of-Town Visitors

METROLift provides ADA Paratransit Service to visitors with disabilities who do not live in the METRO service area. ADA certified visitors are eligible for METROLift services by providing an ID card or other documentation from their current ADA transit agency. If certification documents are unavailable from the visitor’s transit agency or if they have never been certified by a transit agency, then proof of the disability (i.e., a letter from a doctor, rehabilitation professional, or self certification is permissible) or physical proof of disability can be used. Visitors are immediately granted eligibility by simply satisfying any of the above stated verification methods. Visitor certification is valid for 21 days of travel in a one-year period. METROLift drivers do not accept cash. You may send a money order in advance for the number of trip tickets you will need, or purchase the tickets when arriving in Houston. Visitors can also purchase tickets at the METRO online Store. No ID or proof of disabiity is required in order to purchase tickets or passes. METROLift drivers do not accept cash fare payments, only tickets or passes.

Lost & Found

If you leave an item on a METROLift vehicle, call METRO Lost & Found at 713-658-0854. Items will be held for only thirty days.

If your METROLift ADA ID Q® Fare Card is lost or stolen, you must go to the METROLift office in the METRO RideStore at 1900 Main Street. The lost pass will be deactivated, or turned off, and you will be issued another pass. There is no charge for initial replacement and any additional replacements are $10.00 each.

METROLift Subsidy Program (MSP)

MSP is taxicab transportation for certified METROLift patrons who have same-day needs, same-day trip changes and last minute transportation needs that cannot be met by METROLift’s one day in advance reservation service. MSP can be scheduled on the day of service. Patrons pay the first $1.00, METRO pays the next $8.00. The patron then pays any amount over a $9.00 fare. For information, call METROLift Customer Service at 713-225-0119 (TDD 713-652-8969).

Call Yellow Cab Co.............................713-223-0303
Call Fiesta Cab Co..............................713-428-5888

Remember to tell the taxicab representative you need an MSP taxicab.

METROLift Advisory Committee (MAC)

The METROLift Advisory Committee serves as a link between METROLift and the community it serves. There is no formal membership process. MAC is comprised of METROLift riders, METROLift staff and providers of support services to persons with disabilities. Meetings are open to everyone and held throughout the year at various locations. If you would like to participate and need information on future meetings, call a METROLift Customer Service Representative at 713-225-0119, or visit the METROLift website for a list of the current year’s meeting dates, times and locations.

METROLift Designated Stops At Major Locations

At frequently visited public places (i.e., schools, shopping centers and hospitals) with multiple entrances, METROLift, together with the property management, has installed designated METROLift stop signs where patrons and drivers can meet. Be sure you’re at the METROLift sign so the driver can see you. This practice helps our drivers to locate all patrons at that stop, making sure that no one is left behind. Below is a list of designated stops at major locations.

Schools

Art Institute - 4140 Southwest Freeway - Rear Entrance
Houston Community College (HCC) - 3400 Caroline - Jew Don Boney On Holman at Caroline - Eastbound
Business Career Center - 1301 Alabama - Faculty Parking Lot at Caroline

Texas Southern University:

  • 4500 Ennis at Wheeler Athletic Bldg. Under Canopy
  • 3443 Blodgett - by Police Station

University of Houston/Central Campus:

  • 4800 Calhoun - Entrance 1
  • 4800 Cullen - Entrance 14, University Center Melcher Hall

University Center - 4800 Cullen - Entrance 11
University Center for Students with Disabilities - 4300 Wheeler - Entrance 6
University of Houston/Downtown - 2 Travis - Lower Level Parking Garage by Police Station - Under Main St. Bridge

Medical Facilities / Hospitals

Ben Taub - 1502 Taub Loop - Front Entrance
Diagnostic Clinic - 6448 Main - Front Entrance
Hermann Professional Building - 6410 Fannin - METROLift Entrance - Truck Zone
Memorial Hermann Hospital - 6411 Fannin - Emergency Entrance
Houston Northwest Medical Center - 710 Judiwood - Front Entrance
LBJ Hospital - 5600 Kelley - Front Entrance
M.D. Anderson Hospital/Clinic - 1515 Holcombe - Front Entrance
Medical Towers - 1709 Dryden - Dryden Entrance
Memorial City Hospital - 920 Gessner - Main Lobby
Memorial Hermann NW Hospital - 1631 North Loop W. - Pick-up & Drop-off at Awning

Memorial Hermann SW Hospital:

  • 7777 SW Frwy - Professional I
  • 7737 SW Frwy - Professional II Between Prof. I and Prof. II

Methodist Hospital - 6565 Fannin - Pick-up & Drop-off at Smith Tower or Skurlock Tower
MLK Clinic - 3550 Swingle - Front Entrance
Park Plaza Professional Building - 1213 Hermann - Caroline side
Park Plaza Hospital - 1313 Herman - Front Entrance
Parkway Hospital - 233 Parker - Main Entrance
Skurlock Tower - 6550 Fannin - Pick-up & Drop-off at Smith Tower
Smith Tower - 6550 Fannin - East Side (Near Valet)
Christus St. Joseph Hospital - 1819 LaBranch - Side Entrance
Christus St. Joseph Family Cullen Building - 1404 St. Joseph Pkwy - Front Entrance
St. Luke's Children's Hospital - 6720 Bertner - Bates Entrance (Near Valet)
Texas Institute for Rehabilitation and Research (T.I.R.R.) - 1333 Moursund - Front Parking Lot (Under Canopy)
V.A. Hospital - 2020 Old Spanish Trail - Atrium
V.A. Blind Administration Building 2020 Old Spanish Trail, Bldg. 120, Entrance 70

Recreation / Meeting Places

Lighthouse Activity Center - 3602 W. Dallas - Side Entrance
Miller Outdoor Theatre - 6199 Golf Course - Snack Bar Area
West Gray Adaptive Recreational Center - 1475 W. Gray - Front Entrance
Toyota Center - Bell at LaBranch
Minute Maid Park - 401 Hamilton at Preston

Workshops

Nightingale - 5802 Holly - Side Entrance
The Center - The Lighthouse of Houston - 3550 W. Dallas

Shopping

Almeda Mall - 11700 Gulf Frwy - South Mall Entrance (I-45 Side)
Galleria I - 5015 Westheimer - Street Level Entrance 19 - Fox Sports Bar
Greenspoint Mall - 13200 N. Frwy - Entrance 3, Between Sears/Dillards
Gulfgate Shopping Center - 3100 Woodridge - HEB Food Store, Fresh Food Entrance
Memorial City Mall - 997 Gessner - Back Side - Main Entrance by Food Court
Meyerland Plaza - 4701 Beechnut - Jackwood Entrance
Northwest Mall - 9600 Hempstead - side by food court entrance
PlazAmericas - 7500 Bellaire - Clarewood Side Mall Entrance (by Mall Entrance)
West Oaks Mall - 14750 Westheimer - NE 1 Entrance (Near Eye Masters, Westheimer Side)
Willowbrook Mall - 7550 FM 1960 Road West - Mall Entrance - 1960

Offices

City Hall Annex - 900 Bagby St - Entrance to Lower Level on Walker
Houston Center for Independent Living (HCIL) - 6201 Bonhomme Rd - Entrance in Parking Lot
Jefferson Bldg. - 500 Jefferson - Front Entrance
Mickey Leland Federal Building - 1919 Smith - Rear Entrance

Airports

Hobby - Curb, Lower Level - Outside of Baggage Claim

Bush Intercontinental - Outside of Baggage Claim of Airline Traveled Terminal:

  • A - Taxi pickup area
  • B - Taxi pickup area
  • C - Taxi pickup area
  • D - Taxi pickup area
  • E - International - Taxi pickup area