When Does METROLift Service Operate?

METROLift operators on call

Paratransit is designed to be “comparable to” METRO’s fixed-route bus and METRORail service. For this reason, ADA paratransit service (METROLift) is only required to transport riders to and from locations which are within three-quarters (3/4) of a mile of and during the same days and hours of METRO’s existing fixed-route bus and light-rail services. Points of origin and destination not within this three-quarters (3/4) of a mile corridor are not required to be provided with ADA paratransit service, or could require an additional fee as established by METRO’s Board of Directors.

The current METROLift service area encompasses 772 square miles and is composed of the 557 square mile ADA required service area (base service area) and a 215 square mile ADA Non-Required service area.

Required ADA Service Area and Times

METROLift’s 557 square mile ADA required service area encompasses areas within 3/4 mile of bus and rail routes. Origins and destinations within this area have paratransit service that is comparable to bus and rail times:

7 days a week .............................. 3:25 a.m. with last drop off by 3:35 a.m.

ADA Non-Required Service Area and Times

METROLift’s 215 square mile ADA non-required area includes areas beyond the ¾ mile requirement. In this area, origins and/or destinations beyond the 3/4 mile limit will be served from:
Monday-Friday ......................................................... 5:00 a.m. - 11:30 p.m.
Saturday .................................................................... 7:00 a.m. - 12:30 a.m.
Sunday ..................................................................... 7:00 a.m. - 11:30 p.m.

 

After Hours Service - METROLift Subsidy Program (MSP)

The METROLift Subsidy Program (MSP) service is available before and after the hours listed for those who require late-night or early morning service.

MSP is taxicab transportation for certified METROLift patrons who have same-day needs, same-day trip changes and last minute transportation needs that cannot be met by METROLift’s one day in advance reservation service. MSP can be scheduled on the day of service. Patrons pay the first $1.00, METRO pays the next $8.00. The patron then pays any amount over a $9.00 fare. For information, call METROLift Customer Service at 713-225-0119 (TDD 713-652-8969).
Call Yellow Cab Co.............................713-223-0303
Call Fiesta Cab Co..............................713-428-5888
Remember to tell the taxicab representative you need a MSP taxicab.