Lost & Found

Lost & Found
1900 Main St.
Houston, TX 77002

Monday - Friday, 8 a.m.-5 p.m.
8 a.m.-5 p.m., daily, over the phone.

Let us help you find it!

Although we are not responsible for articles left on vehicles or at our facilities, METRO will make every attempt to identify and ensure a prompt, safe return of any recovered articles. This information is intended to provide assistance and inform customers who have lost an article or METRO fare card on a METRO vehicle.

Q. Have you lost something on a METRO vehicle?

  • Personal Articles
  • METRO Q® Fare Card
  • METRO Day Pass

Providing quality service to our customers is one of METRO's most important goals. Customers wishing to inquire about a lost article or pass should contact 713-658-0854.

Before exiting the vehicle, check your seat and surroundings for items which may have fallen or dropped.

  • Keep bags, purses and large items with you at all times
  • Note the four-digit vehicle number each time you travel
  • Register your METRO Q® Fare Card and METRO Day Pass. Think of registering your card as a personal balance protection plan in case your card is lost or stolen. You may register your METRO fare card, via mail or by calling our help desk at 713-635-4000

METRO Lost & Found Quick Tips

Describe Your Item
The Customer Service Representative will need the following information:

  • Bus route name and number
  • Date and time when the item was lost
  • Description of the item

Take A Number
If your item has been found, your Customer Service Representative will provide you with a claim number.

Give Us A Few Days
After receiving your claim number, allow a few days for the item to be processed and transferred to the Lost & Found.

Remember – call before you go!

Q: How do I claim a lost item?

Call 713-658-0854, Lost & Found phone line to see if your item has been found.
8 a.m.-5 p.m. daily

Once you confirm your item has been found, a Customer Service Representative will give you a claim number.

Pick up your item at Lost & Found

METRO Administration Building (inside the METRO RideStore)
1900 Main St.
Houston, TX 77002
8 a.m.-5 p.m. daily

Q: When can I get my item back?

Each recovered item must be transferred and processed before it is received by METRO’s Lost & Found. This typically takes a few days.
NOTE: Not all items are recovered.

For urgent or high-dollar items such as medication or laptop computers, the Lost & Found staff will attempt to locate the items so that they are quickly secured. Your patience is appreciated during this process.

Front of METRO Bus with descriptions Front of train with descriptions

Q: What does METRO need to know to help find my item?

To save time, please be prepared to provide the following information when contacting METRO about a lost item or METRO fare card:

Lost Articles

  • Item Description: Color, size, contents and/or distinguishing characteristics
  • Date and time when the item was lost
  • Route number, vehicle number and seat location (if the item was lost on a bus)
  • Vehicle number and seat location (if the item was lost on METRORail)

METRO Fare Card
Bring a valid government ID, as proof of ownership for your registered METRO fare card, to the RideStore at 1900 Main St. If your METRO fare card has not been registered, METRO cannot recover your balance.

Q: Can I be reimbursed for a lost item or METRO Fare Card?

METRO is not responsible for items left on vehicles and is unable to consider reimbursement for lost items. Lost METRO fare cards may be replaced at the METRO’s RideStore at 1900 Main St., only if the card was registered.

Q: Can you transfer the existing balance from my lost METRO Fare Card?

Yes, but only if your lost METRO fare card has been registered. METRO cannot recover an existing balance from a METRO fare card which has not been registered.

If your METRO fare card was registered, the METRO’s RideStore at 1900 Main St. can issue you a new METRO fare card and transfer your existing balance. Your lost METRO fare card will be listed as “HOT” and will no longer function. To transfer any existing balance, you must have a valid government ID to prove ownership of the METRO fare card.

Q: How long does METRO hold items?

Unclaimed Lost & Found items are held for 30 days from the date of receipt.