Let us help you find it!
Although we are not responsible for articles left on vehicles or at our facilities, METRO
will make every attempt to
identify and ensure a prompt, safe return of any recovered
articles. This information is intended to provide assistance and
who have lost an article or METRO fare card on a METRO vehicle.
Q. Have you lost something on a METRO vehicle?
- Personal Articles
- METRO Q® Fare Card
- METRO Day Pass
Providing quality service to our customers is one of METRO's most
important goals. Customers wishing to inquire about a lost article or
pass should contact 713-658-0854.
Before exiting the vehicle, check your seat and surroundings for items which may have fallen or dropped.
- Keep bags, purses and large items with you at all times
- Note the four-digit vehicle number each time you travel
- Register your METRO Q® Fare Card and METRO Day Pass. Think of
registering your card as a personal balance protection plan in case your
card is lost or stolen. You may register your METRO fare card, via mail
or by calling our help desk at 713-635-4000
METRO Lost & Found
Describe Your Item
The Customer Service Representative
will need the following information:
• Bus route name and number
• Date and time when the item was lost
• Description of the item
Take A Number
If your item has been found, your
Customer Service Representative will
provide you with a claim number.
Give Us A Few Days
After receiving your claim number, allow
a few days for the item to be processed
and transferred to the Lost & Found.
Remember – call
before you go!
Q: How do I claim a lost item?
Call the Lost & Found phone line to see if your item has been found.
Monday - Friday
7:30 a.m. - 5:30 p.m.
Once you confirm your item has been found, a
Customer Service Representative will give you
a claim number.
Pick up your item at Lost & Found
METRO Administration Building
(inside the METRO RideStore)
Houston, TX 77002
8 a.m. - 5 p.m.
Q: When can I get my item back?
Each recovered item must be transferred and
processed before it is received by METRO’s
Lost & Found. This typically takes a few days.
NOTE: Not all items are recovered.
For urgent or high-dollar items such as
medication or laptop computers, the Lost & Found staff will attempt to locate the items so
that they are quickly secured. Your patience is
appreciated during this process.
Q: What does METRO need to
know to help find my item?
To save time, please be prepared to provide the
following information when contacting METRO
about a lost item or METRO fare card:
• Item Description: Color, size, contents and/or distinguishing
• Date and time when the item was lost
• Route number, vehicle number and seat location (if the item was lost on a bus)
• Vehicle number and seat location (if the item was lost on METRORail)
METRO Fare Card
Bring a valid government ID, as proof of
ownership for your registered METRO fare card, to the RideStore (1900 Main St.). If your
METRO fare card has not been registered,
METRO cannot recover your balance.
Q: Can I be reimbursed for a lost item or METRO Fare Card?
METRO is not responsible for items left
on vehicles and is unable to consider
reimbursement for lost items. Lost METRO fare cards may be replaced at the METRO’s
RideStore (1900 Main St.), only if the card was
Q: Can you transfer the existing
balance from my lost METRO
Yes, but only if your lost METRO fare card has been registered. METRO cannot recover
an existing balance from a METRO fare card
which has not been registered.
If your METRO fare card was registered,
the METRO’s RideStore (1900 Main Street) can issue
you a new METRO fare card and transfer
your existing balance. Your lost METRO fare card will be listed as “HOT” and will no longer function.
To transfer any existing balance, you must have a valid
government ID to prove ownership of the
METRO fare card.
Q: How long does METRO hold items?
Unclaimed Lost & Found items are held for 30 days
from the date of receipt.