Careers

METRO employs exceptional people with extraordinary values across all experience levels. Recognized as an Outstanding Diverse Organization by the Houston Business Journal, our culture is driven by three core values - act with integrity, consider others before self and serve with respect.

Scroll down to learn about the different job functions at METRO and get information about benefits, job fairs and more. If you'd prefer, you can go straight to our job listings by clicking or tapping the appropriate button below.

I'm Not an Employee I'm a METRO Employee

A diverse group of METRO employees.

Field Personnel

More than 2,500 people work in the various roles shown below. These are primarily union positions based at various METRO operating facilities throughout the Houston region. Union employees are paid weekly. Select any tab to learn more about working in that area including compensation information and requirements to apply.


Bus repair mechanics maintain our bus fleet and ensure on-time performance for our customers.

If you're newly hired into certain bus mechanic job functions and employed with METRO for at least three months, you can begin to earn an incentive of up to $8,000.

View Wages & Requirements Watch Videos

Newly hired operators with a full Commercial Driver's License and Passenger endorsement (P) can earn an incentive of up to $4,000 ($2,000 after approximately 5 months and an additional $2,000 after approximately 17 months).

Newly hired operators with a Class C driver's license can earn an incentive of up to $2,500 ($1,250 after approximately 5 months and an additional $1,250 after approximately 17 months). To be eligible for this incentive, a full Commercial Driver's License and Passenger endorsement (P) must first be obtained. METRO will pay for you to get your CDL.

If you speak Spanish, Vietnamese, Chinese, French, Arabic, or American Sign Language, you’re eligible for a bilingual pay incentive as well.

View Wages & Requirements Watch Videos

Our facilities maintenance department includes cleaners, mechanics, plumbers and others who keep our facilities in a state of good repair.

If you're newly hired into certain facility maintenance job functions and employed with METRO for at least three months, you can begin to earn an incentive of up to $8,000.

View Wages & Requirements

METRO operates three light rail lines in and around downtown Houston. We're always recruiting for light rail operators to support METRO's mission of providing safe, clean, reliable, accessible and friendly public transportation services.

View Wages & Requirements Watch Video

Service drivers operate smaller vehicles that don't require a Commercial Driver's License (CDL). These vehicles operate on the METRO curb2curb shared-ride service and on select METRO bus routes.

Newly hired service drivers with a Class C driver's license can earn an incentive of up to $2,000 ($1,000 after approximately five months and an additional $1,000 after approximately 17 months).

View Wages & Requirements

METRO bus and rail technicians provide quality control and servicing so our vehicles continue running well.

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Part of our facilities maintenance department, utility workers service our transit vehicles and facilities to keep our operations running smoothly.

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In addition to the bus mechanic positions that are eligible for a hiring incentive, we staff other vehicle maintenance positions including mechanics, fabricators and machinists who ensure that our fleet is maintained in a state of good repair.

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"METRO believes good people make a difference and offers equal opportunities for everyone to succeed. This is where I want to work."

Ali

Collision Repair

Employee Since 2016

"METRO is a wonderful place to work where you feel like you're making a difference in the city. I love coming to work each day to tackle new challenges and see my coworkers."

Alan

Rail Vehicle Maintenance Inspector

Employee Since 2013

“My health is a priority and METRO helps me achieve both my health and career goals…The METRO wellness program helps me live healthy.”

Geraldine

Bus Operator

Employee Since 1982

"Working at METRO has been an incredible journey. Every day, I'm amazed by how the work we do here keeps Houston moving. The work we do is important and rewarding.”

James

Transit Technician

Employee Since 1977

Scroll down to view administrative staff areas we employ, benefits information, upcoming job fairs and more. Or if you're ready now, see all current opportunities at METRO.

Administrative Staff

More than 1,500 people work in the various areas shown below. These are non-union positions, all of which are located in the Houston area. Most are based at our downtown corporate offices at 1900 Main St. Non-union employees are paid every two weeks. Select any tab to learn more about working in that area.

 

METRO's Bus Operations team provides quality control so we can provide an optimal level of service to communities throughout the region. We employ people across all experience levels in areas such as service planning, scheduling and more. Positions include:

  • GIS analysts and specialists
  • Starters
  • Service evaluation analysts
  • Schedulers
  • Service supervisors
  • Administrative staff

METRO's Communications department functions as an in-house agency for the Authority with divisions that manage traditional and digital marketing, media relations, community engagement, market research, and communication services. The team creates and distributes information about METRO services and initiatives for customers, the community at-large, media outlets and METRO employees. Positions include:

  • Account executives (marketing consultants)
  • Graphic designers
  • Media, Social Media and Multimedia specialists
  • Public engagement representatives
  • Digital marketers
  • Printing and mail services personnel

METRO's Customer Service team provides quick, timely and informative responses to questions and comments. We oversee a customer call center and multiple RideStore locations where customers can obtain or reload fare cards, pick up route schedules and more. In addition to customer service representatives, positions include:

  • Customer service analysts and managers
  • Call center managers and trainers
  • Customer resolution specialists
  • Fare media associates and supervisors

The METRO Facilities Maintenance department ensures that our operating and public facilities are maintained in a state of good repair. We employ people across all experience levels including:

  • Facilities directors, managers and supervisors
  • Security and access control supervisors
  • General foreman
  • Administrative staff (records, contracts, work orders, etc.)

Finance provides the management oversight and control of all financial functions within METRO. We employ people across all experience levels in areas including:

  • Accounting
  • Treasury
  • Investment
  • Revenue collection
  • Management analysis
  • Capital and operating budgeting
  • Grants

METRO's Fleet Services team makes sure all parts and technology on our vehicles are maintained in a state of good repair. We employ people across all experience levels overseeing everything from body repair to intelligent transportation systems. Positions include:

  • General foreman
  • Mechanical foreman
  • Superintendents
  • Systems technicians
  • Electronic revenue systems specialists
  • Quality assurance managers

The METRO Human Resources Department provides direction and guidance to all departments on hiring, benefits, wellness, employee training, legal compliance and more. HR oversees the following areas:

  • Benefits
  • Compensation
  • EEO
  • Employee Relations
  • Human Resources Information System
  • Labor Relations
  • Organization Development
  • Retirement
  • Wellness

We employ people across all experience levels within these areas including directors, managers, coordinators, analysts and specialists.

METRO IT supports all departments within METRO, in addition to public-facing software and applications. We employ people across all experience levels including:

  • SAP consultants and administrators
  • Desktop technicians
  • Systems analysts
  • Project managers
  • Server support specialists
  • Database analysts

The METRO Legal department provides legal advice to all departments and the Board of Directors on compliance with various federal, state and local laws. It also represents the agency in litigation. The department is comprised of attorneys, paralegals and other legal support professionals with experience primarily in the following practice areas:

  • Tort Law
  • Labor and Employment Law
  • Contracts and Procurement Law
  • Public Law
  • Real Estate Law
  • Governance and Regulatory Compliance
  • Records Management

The METRO Police Department (MPD) employs people across all experience levels including data analysts, project coordinators, METRO Fare Inspectors and METRO Police Officers.

Officers are community-minded. They have a passion for helping others and interact well with a diverse population of people from many different cultures and races. Whether it’s through a charitable act or just a few words of encouragement, they see in themselves the power to change lives and help make our community a better and safer place to live.

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Find additional information about applying to work at MPD.

METRO's Operations Management team provides support for the execution of the Authority's daily transit operations. We employ people across all experience levels overseeing budget analysis, business administration and more. Positions include:

  • Operations management analyst
  • SAP data analyst
  • Project manager
  • ARGO systems operator
  • Revenue collection foreman

The METRO Planning, Engineering and Construction department oversees development of long-range capital plans including new transit services and construction of new facilities such as parking garages and transit centers. The department works with regional partners to advance coordinated planning efforts for the region's infrastructure and development projects. We employ people across all experience levels including:

  • Environmental and transportation planners
  • Demographers and analysts
  • Grant strategists
  • Project managers
  • Engineers
  • Construction managers

Procurement/Materials Management and the Office of Economic Business Opportunity provides the management oversight and control of all timely acquisition; distribution; and small business functions within METRO. We employ people across all experience levels in areas including:

  • Procurement
  • Contracts
  • Materials Management
  • Property Services
  • Small Business Outreach
  • Small Business Compliance
  • Small Business Certification
  • Veteran and DBE Outreach
  • Procurement System Support
  • Davis Bacon Compliance

METRO's Rail Operations team maintains quality control for our light rail services. We employ people across all experience levels. Positions include:

  • Superintendents
  • Track supervisors
  • Project managers
  • Cleaning supervisors
  • Training instructors
  • Traction power supervisors

At METRO, safety is our No. 1 priority. METRO's Safety department supports various administrative areas to help keep our system safe. We employ people across all experience levels in areas such as:

  • Bus and rail safety
  • Environmental health
  • Risk management
  • Safety education
  • Claims
  • Compliance and analysis

METRO operates two rideshare services for which customers can book a ride in advance:

  • METROLift (paratransit)
  • METRO curb2curb

We employ a team of people across all experience levels to oversee the day-to-day operations of these services. Positions include:

  • Customer service representatives
  • Dispatchers
  • Scheduling coordinators
  • Compliance administrators and supervisors
  • Call center operators and coordinators

METRO employs professionals to manage our vanpool and corporate RideSponsor account services. These professionals provide a high level of customer service to clients and vanpoolers, and work with community and regional partners to develop and implement new rider experiences and alternative travel plans, all while developing and maintaining client relationships.

We employ people across all experience levels as:

  • Account executives
  • Market and operations analysts
  • Customer service representatives
  • Fleet management specialists
  • Project managers
  • Billing clerks

"METRO offers growth and opportunities for many different career paths including IT, Finance and Engineering."

Nick

Chief Information Security Officer, Information Technology

Employee Since 2013

"METRO offers a culture of collaboration that brings people together."                                                                                                                                                                                    

Reginald

Drug & Alcohol Program Assistant

Employee Since 1997

"At METRO, we’re creating something positive in the communities we serve. As a Public Engagement Manager, my role goes beyond my responsibilities; it's a commitment to making a lasting impact."

Wilfredo

Manager, Public Engagement

Employee Since 2015

“METRO offers training and education to elevate your career. The tuition reimbursement has helped me pay for specialized classes furthering my career goals.”

Lisa

Claims Manager, Workers' Compensation

Employee Since 2006

Scroll down to view benefits information, upcoming job fairs and more. Or if you're ready now, see all current opportunities at METRO.


Benefits & Wellness

 

METRO employees gearing up for a wellness bike riding event, showcasing the 2023 awarded emblems – the "H100" emblem for being one of the 100 healthiest workplaces in America and the "Gold Cigna" emblem for Healthy Workforce Designation.

METRO has attained the Gold level Cigna Healthy Workforce Designation™ and has also been recognized by Springbuk® as one of the 100 healthiest workplaces in America. We offer a comprehensive benefits package for full-time employees that includes coverage for medical, prescription drugs, dental, vision, retirement and more. Plus, we offer discounted medical plan premiums and additional paid time off for employees who take part in wellness activities.

 

Scroll down to view upcoming job fairs, professional development opportunities we offer and answers to common questions. Or if you're ready now, see all current opportunities at METRO.

Job Fair and Outreach Events

Throughout the year, METRO hosts and participates in job fair and outreach events where you can meet with human resources representatives, network face-to-face with employees and learn more about current career opportunities. When events are confirmed, a calendar listing will be posted below. If there are no current listings, please check back here soon. We encourage you to apply online prior to attending an event. That helps speed up the interview process. We look forward to meeting you!


Nov.
9

Bus Operator / Service Driver, Bus Mechanics and Bus Cleaners Open House

This event will be held at the Kashmere Bus Operating Facility.

Start: Sat, Nov. 9, 2024 - 9 a.m.

End: Sat, Nov. 9, 2024 - 12 p.m.

5700 Eastex Freeway, Houston, Texas 77026
Nov.
12

7th Annual Career Fair, City of Houston Housing and Community Development

This event will be held at the Houston Community College West Loop Campus.

Start: Tue, Nov. 12, 2024 - 9 a.m.

End: Tue, Nov. 12, 2024 - 3 p.m.

5601 West Loop South, Houston, Texas 77081

We’d like to offer the following tips to help you make the most of your time at job fairs and career events.

  • Come dressed professionally to the event.
  • Bring a copy of your resume.
  • Be prepared to speak and possibly interview with someone on that day.
  • Bring two forms of ID with you (Driver’s License, Social Security Card, Passport, etc.).
  • Let us know how you were referred.

Scroll down to view professional development opportunities we offer and answers to common questions. Or if you're ready now, see all current opportunities at METRO.

Professional Development

 

Instructor acknowledges main raising his hand with a question during a corporate training session.

METRO is committed to equipping you with the skills needed for peak performance and career advancement. We offer training programs, learning experiences and resources including up to $5,000 in tuition reimbursement each calendar year.

 

Scroll down to view answers to common questions. Or if you're ready now, see all current opportunities at METRO.

Common Questions

Applying for a Job

We recommend you first visit our Careers page to see the variety of positions we staff, benefits we offer, organizational development opportunities and more. If you'd like to go directly to our current job postings, please follow the guidance below.


For non-METRO employees:

View all current METRO career opportunities here.


For METRO employees:

If you're logged in to the METRO network, you can see what’s available and apply by accessing the METROWorks Portal on METRO’s intranet site.

If you're outside the METRO network, you can see what's available and apply by logging in with your METRO username and password.

All applications must be submitted online.

Every job description page has an apply now button. Just click or tap that button to log in to your current account. If you’re a first-time applicant, you’ll be asked to create a new account with an option to receive future notifications about new job postings. 

Once you’re logged in, you can complete and submit your application.

The METRO application process is mobile-friendly, so you can easily apply from a computer, phone or tablet.

After you apply for a position, you’ll receive an email confirmation letting you know your application was received.

If you meet the minimum qualifications and are advanced through the process, you’ll receive an email notification.

An email notification will also be sent if you’re not advanced in the process. Reasons for this could include an incomplete application and/or not meeting the minimum requirements for the position.

You can always log in to your online profile to check your current application status as well.

If you have further questions about your application, please contact our staffing team.

The length of the hiring process varies by position.

Health Benefits

For union employees:

METRO offers a comprehensive benefits package including:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life insurance and AD&D
  • Short-term disability
  • Wellness incentives

You're not required to enroll in every health plan. You may select medical only, dental only or vision only.

Changes can only be made to your health benefits during Annual Enrollment or if you have a Qualifying Event such as the birth or adoption of a child, marriage, divorce. death or your spouse or dependent child having lost or gained health coverage.

Access detailed benefits information on the Health and Welfare Trust website.


For non-union employees:

METRO offers a comprehensive benefits package including:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life insurance and AD&D
  • Disability and leave benefits
  • Various forms of insurance coverage
  • Wellness incentives

You're not required to enroll in every health plan. You may select medical only, dental only or vision only.

Changes can only be made to your health benefits during Annual Enrollment or if you have a Qualifying Event such as the birth or adoption of a child, marriage, divorce. death or your spouse or dependent child having lost or gained health coverage.

Access detailed benefits information by viewing our benefits guide PDF.

For full-time, union employees:


Paid time off (PTO) is determined as follows (certain restrictions and stipulations apply):

Amount of PTOTenureDetails
Five daysAfter six months of continuous serviceThese five days don't accrue. They can only be used between six months and one year of continuous service.
One weekAfter one year of continuous serviceMust be taken in a one-week increment*
Two weeksIf employee had 12 months or more of continuous service on the preceding December 31Must be taken in one-week increments*
Three weeksIf employee had five years or more of continuous active service on the preceding December 31Must be taken in one-week increments*
Four weeksIf employee had eight years or more of continuous service on the preceding December 31Up to one week of PTO may be taken in single day increments.
Five weeksIf employee had 15 years or more of continuous service on the preceding December 31Up to one week of PTO may be taken in single day increments.


*A vacation week consists of seven consecutive days including an employee's day off.

Paid time off (PTO) is also made up of the following per calendar year:

  • Nine designated holidays
  • Eight hours of birthday pay
  • Eight hours of anniversary date pay

Employee days and paid holidays may not be carried over from year to year.

Full-time union employees who have completed at least six months of employment with METRO are also eligible to receive paid sick days, if needed.


For full-time, non-union employees:


Paid time off (PTO) is determined as follows (certain restrictions and stipulations apply):

Amount of PTODetails
One weekAfter six months of continuous service
Two weeksAfter one year of continuous service
Three weeksAfter five years of continuous service
Four weeksAfter eight years of continuous service
Five weeksAfter 15 years of continuous service


Paid time off (PTO) is also made up of the following per calendar year:

  • Three employee days (after six months of employment)
  • Up to four well days (after three months of employment)
  • Nine designated holidays

Employee days and paid holidays may not be carried over from year to year.

The six month waiting period for paid vacation credits is waived for hourly employees who transfer to salaried status with more than six months of employment with METRO.

Full-time, non-union employees also receive a bank of 80 hours for paid sick leave during the calendar year.

METRO observes nine designated holidays during the calendar year:

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas

Union employees who perform work on recognized holidays earn eight hours of holiday pay at their regular rate, plus pay for actual hours worked on the holiday at the rate of 1.5 times their regular rate of pay. If a holiday falls on an employees' day off, that employee will still receive holiday pay.

Retirement Benefits

Yes. For newly hired, full-time union and non-union employees, METRO offers both of the following:

  • 457(b) deferred compensation plan
  • 401(a) defined contribution plan

Both are administered by Empower Retirement.

METRO automatically contributes 4% of your annual salary to your 401(a).

Additionally, if you choose to contribute money to your 457(b) deferred compensation plan, METRO will match your contribution up to 4% and put it in your 401(a). That money will not appear on your paycheck; it's deposited directly in your 401(a) retirement plan.

To receive retirement funds from your 401(a), newly hired, full-time union and non-union employees must meet both of the following eligibility requirements:

  • Work at METRO for a minimum of two years
  • Work at least 1,000 hours per year

The vesting schedule is as follows:

TenureVesting percentage
2-3 years40%
3-4 years60%
4-5 years80%
5 or more years100%

Non-union employees:

You qualify for normal retirement at age 65, with five years of vested service.

You qualify for early retirement if you meet either of these criteria:

  • Age 55, with 15 years vested service
  • Age 60, with five years vested service


Union employees:

You qualify for normal retirement if you meet either of these criteria:

  • Age 60, with five years vested service
  • Any age with 28 years vested service

You qualify for early retirement at age 55 with 25 years vested service.

All retirees (both union and non-union) receive $25,000 in life insurance at no cost.

Other Benefits

Yes. All regular, full-time union and non-union employees are eligible to receive up to $5,000 in tuition reimbursement per calendar year when attending an accredited school. To be eligible, an employee must meet a set of requirements, degree or certification. Please ask ahead of time for details.

Yes. All METRO employees receive a transit pass for themselves and a spouse (if applicable). The pass entitles the user to ride the following METRO transit services free of charge at all times:

  • Local bus
  • Park & Ride commuter express bus
  • METRORail
  • METRORapid
  • METRO curb2curb

No, all employees are required to work their regular schedules, on-site at their assigned locations.

See More Questions

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