Reload My METRO Fare Card


Fare collection will resume on all METRO transit services beginning Sunday, July 12. For answers to common questions about fares, please visit our fare collection page.

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As always, METRO Customer Service can be reached at 713-635-4000.

Any funds loaded onto your METRO Q® Fare Card or METRO Day Pass, through the METRO website, may not be available for 24 to 48 hours. The funds added will not appear as part of your balance until after you tap your card.

METRO fare cards are available directly through the RideStore and at local METRO retailers.

METRO offers two options to add money to your fare card:

  • One-time payment
  • METRO subscription service

With a subscription account, you set the amount you want added automatically to the card when the balance drops to a set limit.

To obtain a subscription account, you must register your card by calling METRO Customer Service at 713-635-4000.

To use this site, you must obtain a METRO-supplied password. To receive your password, call METRO Customer Service at 713-635-4000.

Managing Your Card

Here you can load your METRO Q® Fare Card or METRO Day Pass and check its current balance. Please enter your METRO fare card number, located on the back of your card, as shown on screen.

NOTE: Your user account is your email address.