Contact METRO
METRO Corporate Offices:
Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002
Mailing Address:
METRO
P.O. Box 61429
Houston, Texas 77208-1429
Please find phone numbers for individual departments and programs below.
| Department or Area | Details |
|---|---|
| Administrative Offices | 713-739-4000 |
| Careers / Jobs line | 713-739-4953 |
| Corporate RideSponsor Program (offer employees a tax-free transit benefit) | 713-739-4015Client.Services@RideMETRO.org |
| Customer Service - call or text Mon-Fri, 5 a.m.-10 p.m. Sat-Sun, 8 a.m.-5 p.m. | 713-635-4000 |
| Drug and Alcohol Program (Previous DOT Employer Requests) | DrugandAlcoholProgram@RideMETRO.org |
| Lost & Found Mon-Fri, 7 a.m.-6 p.m. | 713-658-0854 |
| Media Information | media@RideMETRO.org |
| Public Engagement | 713-739-4018 |
| Website | webmaster@RideMETRO.org |
| Department or Area | Details |
|---|---|
| Emergency | 911 |
| METRO Police | Call or text 713-224-COPS (2677) Submit your report using the METRO Police form MPDServices@RideMETRO.org |
| Motorist Assistance Program (M.A.P.) | 713-225-5627*MAP (*627) from Verizon mobile phones |
| Department or Area | Details |
|---|---|
| METROLift | Customer Service and Eligibility713-225-0119713-652-8969 (TTY)Mon-Fri, 10 a.m.-5 p.m. Dispatch:713-225-0410 Fax: 713-739-4971 |
| METRO Star Vanpool | 713-224-RIDE (7433)888-606-RIDE (7433) Star@RideMETRO.org |
| Service Guarantee | 713-224-RIDE (7433)888-606-RIDE (7433) |
Full Service RideStores
These locations are staffed with METRO customer service representatives who can answer questions and process fare card requests, including obtaining/replacing a card, loading/reloading funds to a card, and reporting a card lost or stolen. These locations also offer complimentary route schedules and maps.
| Location and Hours | Contact Information |
|---|---|
| Downtown Transit Center Mon-Fri, 7 a.m.-6 p.m. | 1900 Main St. Houston, Texas 77002 713-739-6968 |
| Fannin South Transit Center Mon-Fri, 6 a.m.-5 p.m. | 1604 West Bellfort Ave. Houston, Texas 77054 713-652-8937 |
| Main Street Square Mon-Fri, 8 a.m.-5 p.m. | 1001 Travis St. Houston, Texas 77002 713-652-8994 |
| Northwest Transit Center Mon-Fri, 7 a.m.-5 p.m. | 7373 Old Katy Road Houston, Texas 77024 713-739-6031 |
Mini RideStores
These locations are staffed with METRO customer service representatives who can answer questions. Complimentary route schedules and maps are also available.
| Location and Hours | Addresses |
|---|---|
| Eastwood Transit Center Mon-Fri, 8 a.m.-5 p.m. | 4400 Gulf Freeway Houston, Texas 77020 832-388-7228 |
| Fifth Ward / Denver Harbor Transit Center Mon-Fri, 8 a.m.-5 p.m. | 1500 Lockwood Drive Houston, Texas 77002 832-468-8363 |
| Kashmere Transit Center Mon-Fri, 8 a.m.-5 p.m. | 5910 Hirsch Road Houston, Texas 77026 832-468-7526 |
| Magnolia Park Transit Center Mon-Fri, 8 a.m.-5 p.m. | 6948 Harrisburg Blvd. Houston, Texas 77011 832-472-5011 |
| Northline Transit Center Mon-Fri, 8 a.m.-5 p.m. | 7705 Fulton St. Houston, Texas 77022 832-465-7278 |
| Southeast Transit Center Mon-Fri, 8 a.m.-5 p.m. | 6000 Scottcrest Drive Houston, Texas 77021 832-468-1665 |
| TMC Transit Center Mon-Fri, 8 a.m.-5 p.m. | 6934 Fannin St. Houston, Texas 77030 832-472-3727 |
| Wheeler Station Transit Center Mon-Fri, 8 a.m.-5 p.m. | 4590 Main St. Houston, Texas 77001 832-472-4168 |
| Department or Area | Details |
|---|---|
| Claims | To file a claim against METRO, complete this Notice of Claim form and mail to: METRO / Claims Division P.O. Box 61429 Houston, Texas 77208-1429 |
| Texas Public Information Acts (TPIA) Requests | Designated contact for TPIA requests: Jacqueline Hojem, Public Information Coordinator 713-739-4071 OpenRecordsRequests@RideMETRO.org Learn more about the Texas Public Information Act (TPIA) Access Subpoena Instructions |
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