Accessibility Guidelines

The ADA & Transit

The Americans with Disabilities Act (ADA) is an important civil rights law passed in 1990 that has greatly increased the transportation options for people with disabilities. The law called for improvements to transportation services, including the availability of paratransit service. The ADA does not require a transit agency to meet all the transportation needs of individuals with disabilities, but rather, it ensures that people with disabilities receive "the same mass transportation service opportunities everyone else receives."

METRO has accessibility policies in effect system-wide and are designed to improve the transportation experience for all of our customers. Below is a list of general accessibility facts for you to keep in mind as you travel throughout the METRO system:

  • METRO staff honor all reasonable requests for assistance. For example, upon request, staff will assist you with the following:
    • Boarding and exiting buses and trains
    • Lowering the bus by using the kneeler
    • Using the farebox and Fare Vending Machines
  • Service animals are always welcome on METRO vehicles and in METRO stations during all hours of service. The service animal should be kept out of the aisles as much as possible and under your control at all times. 

  • Emotional support and non-service animals (pets) are allowed on METRO vehicles only in an animal carrier transported by the patron.
  • All customers have the right to utilize accessibility equipment such as elevators, mobile lifts, mini-high platforms, and bridgeplates.
  • Upon request, METRO staff are required to ask customers who are sitting in a priority seating area to move so that a customer with a disability who is boarding the vehicle can sit in the priority seat. If customers choose not to move, METRO staff should try to find another seat.
  • Information (such as schedules and meeting documents) is available in alternative formats upon request. To request information in an alternative format, contact the Customer Care Center at 713-635-4000 or Hearing & Speech Impaired Telecommunication Device for the Deaf (TDD) at 713-635-6993.

Website Usage Disclaimer

For optimal results, we recommend you view this website with the most current Web browsers and at a screen resolution of 1024 x 768 pixels or higher. To set the screen resolution on a PC, right mouse-click on the desktop; click on "Properties"; click on the "Setting" tab; change the setting under "Screen Resolution."

To change Display Resolution on MAC, click the "Apple" icon located in the top left corner of your screen and select "System Preferences”. Click "Displays" then click the "Display" tab, if it is not already selected. Click the "Scaled" radio button on the right of the “Displays” dialog and select the resolution you want to use. Your computer will automatically load a list of compatible resolutions. Wait 15 seconds for the screen to recalibrate itself to the new resolution.

For best results using a screen reader, we recommend using a desktop computer with a keyboard.

Internet Explorer 11 (Windows 7 OS or newer; note that Vista or XP can upgrade to IE9)

FireFox (Any OS)

Google Chrome (Any OS)

Safari version 8 or later (Must have a MacOS.)

Google Translate - service is provided with the intention of improving our website access for people who speak other languages - not English. Google Translate is a service provided by Google. Any problems experienced while using Google Translate is outside of METRO's control. METRO is not responsible for the effectiveness of Google Translate. NOTE: Google offers an alternative translation page in a non-Java format.


Alternative Accessibility Formats

Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 713-635-4000 to speak to a representative or email the Accessibility Coordinator at METRO will do its best to provide the requested alternative format within a reasonable time.