METRO Accessibility

Bus Accessibility Features

All of our buses are accessible to people with disabilities. Buses feature the following:

  • Ramps or lifts on all of our buses
  • Many METRO buses offer, upon request, a kneeling feature to assist with boarding. Standees on lifts are permitted under the ADA
  • Two priority-seating areas for the elderly and people with disabilities
  • Equipped with an easy-to-reach call bell and special securement belts designed to secure the mobility devices of patrons who use a wheelchair or scooter in two 30”x 48” wheelchair securement areas
  • Bus pads, sidewalk links, and curb cuts at most of our 9,000 bus stops
  • Solid-square bus poles at bus stops
  • Automatic audio and visual announcements on buses at major stops, main intersections and transfer points along the route
  • Large, bright destination signs on the front and sides of the bus
  • Lighted “Stop Request” signs inside the bus for riders with hearing impairments
  • 20 transit centers connecting bus routes in neighborhoods across the region for safe and easy transfers

METRORail Accessibility Features

Green Line: Provides service from Downtown along Harrisburg to the Magnolia Park Transit Center in the East End.

Purple Line:
Provides service from Downtown to the Texas Southern University and the University of Houston (Central Campus) ending at the Palm Center near MLK and Griggs.

Red Line:
Was expanded in December 2013, offering fast and convenient rail service from the Northline Transit Center/ HCC to Fannin South and numerous points in between. Featured stops include Downtown, the Museum District, the Texas Medical Center and NRG Park.

We are committed to a public transportation system that everyone can use. We encourage persons with disabilities to take advantage of the freedom, independence, flexibility and reliability provided by our accessible bus and rail network.

METRORail features accessible light-rail cars and accessible rail stations.

Rail Trains

  • All METRORail accessible stations feature audio and visual announcements explaining when the next train is arriving
  • Rail cars are level with the station platform for easy boarding
  • There are audio and visual announcements of stops inside the rail cars
  • Each rail car offers four areas for wheelchairs. No securements are required on the train. Riders using wheelchairs also may choose to sit in any space
    that is available to them
  • The rail car doors open automatically and have a sensitive edge that prevents closing if an object or person is detected in their path
  • Major bus transit centers Northline, Downtown, Midtown, and in the Texas Medical Center connect the accessible METRORail with the accessible METRO bus service

Station Platforms

  • All platforms 100 percent ADA-compliant
  • Sloped ramp access from both ends of level boarding platforms
  • Variable Message Signs on all platforms
  • Exit left or right announcements in English and Spanish
  • Edge of platform marked with contrast-colored, 24-inch tactile warning strips with truncated domes
  • Accessible shuttle buses available when rail is not operational

METROLift

METROLift is a shared-ride public transit service. Travel times and the timeliness of service are comparable to fixed-route bus service, per ADA’s mandate. Please read this policy brochure carefully. Whenever possible, use accessible fixed-route bus service before using METROLift.

Still have questions about METROLift? Call the METROLift Customer Service Department at 713-225-0119. Upon request, this information is available in other formats.

MACS-WEB METROLift's Automated Computer System

Book Trips  5 a.m. – 5 p.m.
7 days a week
Confirm or Cancel trips, 24/7
Go online – No more waiting

Now with three ways to book your trip, getting around town has never been easier.

  • Reservations on the Phone – Call 713-225-6716 to speak with a representative to book your trip
  • MACS – Call 713-225-6716 then press the # 1 to use our automated trip scheduling system
  • MACS-WEB – Schedule your trip online quickly and easily

METRO STAR Vanpool

STAR arranges vehicles as needed to meet ADA requirements. Most vans are equipped with running boards and handles to assist patrons with boarding. We work with vanpool groups that require ADA accommodations to find the most convenient and comfortable option to accommodate all riders, including those with disabilities.

As a practical matter, vanpool groups often struggle to retain enough riders when there are expectations of accommodating one or more riders who needs assistance to board the van. We work to offset this by not only covering all of the extra costs to provide accessible vehicles, but also to cover some rider loss that results.

For example, we have a group of five in a special vehicle equipped for low-floor side ramp access for the one patron in a wheelchair. We even installed a floor locking feature to mirror the one the patron has in her personal vehicle so there was bi-reconfiguration of her wheelchair needed. This group would otherwise have been in a minivan with seven passengers sharing the cost. So we price the van such that the five riders pay the same amount they would pay individually if they were part of a seven-passenger group in a minivan.

Fares / RideStore

If you’re a senior or person with disabilities, learn about discounted fares on our system.

If you’re a senior or person with disabilities, learn about services provided in the METRO RideStore.

Reasonable Modification

The Metropolitan Transit Authority of Harris County, Texas ("METRO") is committed to providing safe, reliable, accessible, and user-friendly services to our customers, including those with disabilities. To ensure equal and safe access to all riders, this policy outlines the procedure for receiving, processing, and responding to requests for reasonable modifications to METRO's policies or practices by persons with disabilities.

Website Screen Reader Usage Tips

This site has some usage tips and suggestions for users of the Window-Eyes and JAWS screen readers.

Alternative Accessibility Formats

Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 713-635-4000 to speak to a representative or email the Accessibility Coordinator at accessibility@ridemetro.org. METRO will do its best to provide the requested alternative format within a reasonable time.

Accessibility Compliance

Using WCAG level AA guidelines, this site is in the process of being updated to meet these accommodations to help ensure that the site is accessible by users who rely on assistive technologies such as screen readers or other input mechanisms.  

More Help

Rail field supervisors are on duty during hours of operation to help patrons with disabilities. For questions on accessibility to bus stops and shelters, please call 713-635-4000 or Hearing & Speech Impaired Telecommunication Device for the Deaf (TDD) at 713-635-6993. If you’ve never ridden our system, we also offer free travel training. We’ll ride the bus and train with you and show you how to get where you need to go. Call 713-750-4234 for an appointment.

Making Apps Accessible for People with Disabilities

Since releasing real-time data and METRO schedule information, developers have been creating innovative applications that make riding easier. In accordance with the committment to ensuring access for all, App developers are encouraged to make their Apps accessible for all customers. 

Web Apps

For developers who create web-based applications, the Web Content Access Guidelines (WCAG) can assist you in making your content accessible for individuals with disabilities. Learn about making your web-based App accessible.

Apps for iPhone

Information specific to the creation of iPhone Apps that are accessible for individuals with disabilities can be found on Apple's website. Learn more about making iPhone Apps accessible for those who use Apple's VoiceOver screen reading software.

In addition, consider the following to ensure your iPhone App is accessible for those with low vision:

  • Landscape Mode: Wide is often more accessible than tall.
  • Multi-touch Zoom: Easy magnification makes everything easier to read.
  • Scalable Fonts: Tiny fonts are hard to read.
  • High Contrast Color Scheme: Light-on-dark reduces eye strain.

Apps That Use the Android OS Platform

Information specific for making smart phones that use the Android OS accessible. Learn more on Google's Eyes-Free Project where tutorials can be found to instruct developers on how to make their Apps compatible with the Android's accessibility features.

Apps for Windows Mobile

If you are designing an App for Windows Mobile users, guidelines for making your App accessible for individuals with disabilities can be found by visiting Microsoft's website. Click here to learn how to make your Windows Mobile-based App accessible.

Apps for Blackberry

Information specific to making Blackberry-based Apps accessible for individuals with disabilities can be found on Blackberry's website. Learn how to make your Blackberry-based App accessible.

For questions related to website accessibility contact:

Randy Frazier
Website Accessibility Coordinator (interim)
accessibility@ridemetro.org
713-739-4841

 

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