About METRO

METRO moves people to jobs, health care, education, recreation and more. Our mission is to provide safe, clean, reliable and accessible transportation services to a diverse population. Beyond bus and rail, we offer multiple rideshare services – on-demand microtransit in various communities, paratransit in the City of Houston and most of Harris County, and vanpool throughout most of the region.

We serve the region’s major employment centers and residential neighborhoods, and we’re a vital partner in welcoming visitors, promoting safety and helping with natural disasters.

The METRO Service Area Covers More Than 1,300 Square Miles

We provide transportation services to the City of Houston, major portions of unincorporated Harris County, and 14 smaller, surrounding cities known as Multi-Cities:

METRO Board of Directors

METRO has a nine-member board of directors comprised of members appointed by the City of Houston, Harris County or the Multi-Cities.


Elizabeth Gonzalez Brock, METRO Houston

Elizabeth Gonzalez Brock

Chair

Appointed by the City of Houston Mayor

Confirmed by Houston City Council

Rev. T. Leon Preston, METRO Houston

Rev. T. Leon Preston

First Vice Chair

Appointed by the City of Houston Mayor

Confirmed by Houston City Council

Holly Maria Flynn Vilaseca, Board Member, METRO Houston

Holly Maria Flynn Vilaseca

Second Vice Chair

Appointed by Harris County Commissioners Court

Bob Fry, Board Member, METRO Houston

Robert A. Fry, Jr.

Secretary

Appointed by the mayors of the 14 multi-cities in the METRO service area

Judge Kathy Khanh Han, METRO Houston

Judge Kathy Khanh Han

Appointed by the City of Houston Mayor

Confirmed by Houston City Council

Alexandra del Moral Mealer, METRO Houston

Alexandra del Moral Mealer

Appointed by the mayors of the 14 multi-cities in the METRO service area

Terry Morales, Board Member, METRO Houston

Terry Morales

Appointed by the City of Houston Mayor

Confirmed by Houston City Council

Angel Ponce, METRO Houston

Angel Ponce

Appointed by the City of Houston Mayor

Confirmed by Houston City Council

Roberto Treviño, P.E.,  Second Vice Chair, METRO Houston

Roberto Treviño, P.E.

Appointed by Harris County Commissioners Court

View from the back of the METRO boardroom during a meeting of the Board of Directors with many people in attendance including some in motorized wheelchairs.

Board meetings are typically held at 10:00 a.m. on the fourth Thursday of each month, with committee meetings taking place the week prior. All meetings are conducted in person at 1900 Main Street, and live-streamed.

Key Facts


Safe

At METRO, your safety is our No. 1 priority. We have our own police department – MPD – with officers licensed by the Texas Commission on Law Enforcement. Every day, uniformed MPD officers patrol area streets, roadways and METRO facilities. They use various modes of transportation including police cars, motorcycles and segways. The MPD canine force sniffs out explosives and illegal drugs.

We conduct video surveillance of all:

  • Buses
  • Trains
  • Rail stations
  • Park & Ride lots
  • Transit centers 

METRO partners with the City of Houston, the Texas Department of Transportation, and Harris County in Houston TranStar, the regional transportation and emergency management center. TranStar is home to METRO Police Communications, which include the camera surveillance of Park & Ride lots, police dispatch, and coordination with the City of Houston’s Tow and Go program.

Clean

METRO is focused on cleanliness across the system to support the health and safety of our customers.

As part of the METRONow plan, we're:

  • Cleaning buses and trains daily
  • Removing litter from trains at the end of each line
  • Deploying street sweepers and vacuum trucks to clean areas where buses run
  • Upgrading trains and removing vehicle wraps to enhance safety and visibility
  • Working with community partners to maintain a clean system

METRO incorporates urban design elements across the system to improve curb appeal and create a more enjoyable commute. More trees, plants and greenery beautify and cool areas where our service operates. This type of landscaping is consistently applied along METRORail lines, bus stops and facilities.

A cleaner system goes beyond daily maintenance—it also means creating an environment that feels inviting. To create this environment, METRO uses lighting and fencing to support facility maintenance at some transit centers, keeping the area clean and making customers feel safe.



Reliable

METRO is committed to providing reliable public transportation to the Houston region. Ridership is tracked daily to measure system performance and understand transit demand.

METRO’s sound financial management and transparency have been recognized repeatedly by organizations including:

  • Government Finance Officers Association
  • Texas Comptroller’s office
  • Texas Public Interest Research Group

METRO has received high bond ratings from the following rating agencies with all three organizations categorizing METRO's long-term rating outlook as 'stable'.

  • Standard and Poor's Global Ratings (S&P) - AAA Rated
  • Kroll Bond Rating Agency (KBRA) - AAA Rated
  • Moody's Investor Services - Aa1 Rated

METRO is committed to a more sustainable transit system with initiatives that provide cost savings, reduce environmental impact and minimize risk to support reliable operations and long-term service.

That's why we're:

  • Piloting solar panel technology at Townsen Park & Ride to cut electricity costs and reduce grid reliance
  • Utilizing battery storage to keep operations running during power outages
  • Operating Compressed Natural Gas (CNG) buses for lower fuel costs and cleaner transportation
Accessible

All METRO vehicles and rail station platforms are accessible under the standards of the Americans with Disabilities Act (ADA).

On buses, features include:

  • Ramps or lifts
  • Priority seating
  • An easy-to-reach call bell
  • Special belts designed to secure mobility devices

Rail cars and METRORapid vehicles are level with the station platform for easy boarding and offer multiple areas for wheelchairs. 

Station platforms have sloped ramp access from both ends of the platform and feature variable message signs and contrast-colored warning strips.

Accessing METRO around the region is easy. With more than 40 parking facilities located outside the loop, it's convenient to park your car and quickly access express bus service to employment centers traveling on High Occupancy Vehicle lanes.

If you’re planning to visit Houston, “outside the loop” refers to areas outside I-610 which makes a loop around Downtown Houston and some of its immediate surrounding areas.

METRO has thousands of transfer options on surface streets along local bus routes. In addition, we have numerous facilities across Houston and Harris County where transfers are available to other METRO routes and services, providing access to even more destinations. This includes more than 20 transit centers which are sheltered waiting areas under video surveillance at all times and patrolled daily by METRO police officers. Some feature digital signs and screens displaying service alerts and estimated wait times for routes that stop there. They’re often found at the beginning or end of a bus or rail route.

METRO by the Numbers

The impact of METRO on the Houston community is immense – with positive effects on mobility, quality of life, the Houston economy and our environment:


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4,000+

METRO employees working hard to keep you moving

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73.3 Million

Total boardings on all bus and METRORail service in FY24

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19 Million

Total METRO HOV/HOT lane riders in FY24

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1.8 Million

Total METROLift paratransit rides provided in FY24

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235,000

Additional cars that would travel Houston freeways and streets*

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65,000

Additional parking spaces that would be needed in downtown Houston†

Shape of a cloud with CO2 written inside it, icon.

700 Million Lbs.

Additional greenhouse gases that would pollute our air each year††

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$16.7 Billion

Additional property value growth near METRORail lines (2010-2016)§

Sources:

*METRO Regional Travel Model, ridership data

† Houston HOV Lane Operations Summary, 2017

†† Transit Cooperative Research Program (TCRP) transit benefits calculator

§ Houston METRO, "METRORail Corridor Economic Impact Analysis 2010-2019," 2019

Landmark Events

Rider boarding the 82 Westheimer local bus

Travel patterns and transportation needs have shifted significantly in recent years, due to the COVID-19 pandemic, prompting METRO to adapt and refocus its priorities.

In 2025, METRO introduced the METRONow Plan, designed to deliver immediate, impactful improvements in service, accessibility and connectivity.

METRO's mission is to provide safe, clean, accessible and reliable transportation options for the Houston area. By expanding service, improving infrastructure and enhancing the customer experience, METRONow seeks to make METRO the first option our community chooses for its transportation needs.

In November 2019, Houston-area voters approved the METRONext Moving Forward Plan referendum which called for 500 miles of travel improvements, along with investments in service and accessibility. The referendum included:

  • 16 miles of METRORail light rail extension
  • 75 miles of new METRORapid service
  • 110 miles of regional express network, including two-way HOV lanes
  • 290 miles of improved bus service on 17 high-ridership routes
  • 21 new or improved Park & Ride lots and transit centers 
  • 10 new METRO curb2curb services/circulators
METRO bus operator walking alongside employees of American Red Cross.

In 2015, METRO “reimagined” its entire fixed-route network from scratch to ensure it was meeting your needs and providing optimal service in light of changes in population, job centers, and other factors.

The redesign:

  • Increased bus routes offering frequent service (every 15 minutes or better) 
  • Provided weekend service on all local routes
  • Connected bus routes with new rail lines
  • Adopted a more efficient grid-based system
METRORail Red Line stopped at the Northline Transit Center / HCC platform.

In November 2003, voters approved the METRO Solutions referendum which called for significant light rail expansion and other METRO services. The referendum included:

  • 54 new light rail stations
  • 8 miles of commuter rail
  • 44 new bus routes
  • Nine new transit centers
  • Nine new Park & Ride facilities
  • 20,000 new parking spaces
  • 400 new buses
  • New two-way all-day Park & Ride service in all corridors

 

METRO opened for business in 1979, inheriting a company called HouTran with a bus fleet in disrepair and service that was unreliable. During the 1980s, improvements were made, and the system became increasingly safe, clean and reliable.

Ground was broken on METRO’s first rail line in March 2001. The original 7.5 mile, 16-station line ran from UH-Downtown to Fannin South. Service began on New Year’s Day 2004. That line remains part of what’s now known as the Red Line.

Transit Services

 

METRO local bus driving through an intersection in downtown Houston

All METRO local buses are ADA accessible, offer free Wi-Fi, come equipped with video surveillance security cameras and can carry up to two bikes at a time on an easy loading bike rack attached to the front of the bus.

The regular fare to board is $1.25. The discounted fare is 60 cents.

Local bus routes are color-coded. During most hours each day:

  • Red routes run at least every 15 minutes
  • Blue routes run every 16-30 minutes
  • Green routes run every 30-60 minutes

View from inside a METRO Park & Ride commuter express bus with riders seen resting or wearing headphones and looking at their smartphone while seated in plush, comfortable seats.

With more than 27 Park & Ride facilities outside the 610 Loop, it's convenient to park your car and quickly access express bus service to employment centers traveling on High Occupancy Vehicle lanes.

In addition to being ADA accessible, all METRO Park & Ride commuter express buses offer free Wi-Fi so you can catch up on work, or sit back and relax with music or podcasts. They also come equipped with video surveillance security cameras and can store larger baggage and bikes in externally accessible compartments.

The regular fare to board ranges from $2-8 depending on your location. The discounted fare is half price.

METRORail vehicle passing through intersection adjacent to car traffic

The Red Line travels along Main Street connecting downtown Houston and the Texas Medical Center.

The Green Line travels along Harrisburg Boulevard connecting downtown Houston and the historic East End.

The Purple Line connects downtown Houston to both Texas Southern University and the University of Houston.

All METRORail vehicles are ADA accessible and come equipped with video surveillance security cameras. You can even bring your bike on board.

The regular fare to board is $1.25. The discounted fare is 60 cents.

METRORapid Silver Line bus moving down the designated roadway.

METRORapid combines elements of light rail and bus to deliver faster connections and a convenient ride. It features:

  • Modern design, with wider doorways and level boarding
  • Stations and platforms like rail
  • Dedicated, bus-only lane to move through traffic
  • Bus-friendly traffic signals

The METRORapid Silver Line runs along Post Oak Boulevard in Uptown Houston. All vehicles are ADA accessible, offer free Wi-Fi and come equipped with video surveillance security cameras. You can even bring your bike on board.

The regular fare to board is $1.25. The discounted fare is 60 cents.

Customer boarding METRO curb2curb shuttle.

METRO curb2curb is an on-demand, shared-ride service that provides customized curb to curb transportation within specific zones in:

  • Acres Homes neighborhood in Northwest Houston
  • Hiram Clarke community, east of Missouri City
  • Kashmere / Maxey Road neighborhood in Northeast Houston
  • Missouri City, Texas
  • Sunnyside neighborhood in Southeast Houston

You can book a ride ahead of time so the vehicle can pick you up at the location of your choice or, in certain zones, access the vehicle at predefined “anchor points” within the zone.

All vehicles are ADA accessible, offer free Wi-Fi and come equipped with video surveillance security cameras.

The regular fare to board is $1.25. The discounted fare is 60 cents.

A Community Connector shuttle traveling near the Downtown Transit Center in downtown Houston.

Microtransit is an on-demand, rideshare service that bridges the gap between the "first and last mile" of a customer's journey. The microtransit vehicles operate in a defined zone and provide customers with access to fixed-route service or to destinations where access to transit is challenging.

  • Downtown
  • Second Ward

  • Third Ward
  • The service is free and must be booked using the Ride Circuit app.

    Customer being assisted into METROLIft minivan while another customer walks alongside the vehicle using a walker.

    METROLift provides curb to curb transportation for people with disabilities who meet certain eligibility requirements.

    Service is provided with ADA accessible vans and minivans that accommodate persons using wheelchairs, scooters and walkers. Boarding chairs are available to assist any patron unable to access the van using the stairs. All vehicles offer free Wi-Fi.

    All METRO buses and trains are also ADA accessible. So, when and where possible, we encourage all people with disabilities to consider riding buses, light rail, METRORapid and/or METRO curb2curb. This includes METROLift customers themselves, who are entitled to ride those services for free with up to one assistant.

    METRO STAR Vanpool vehicle in HOV express lane on U.S. Highway 59 South with gridlock traffic in both directions.

    Drive Less and Save More on gas, tolls, parking, and vehicle maintenance by commuting together with other working professionals. Vehicles travel in High-Occupancy Vehicle lanes that reduce the stress of sitting in traffic.

    METRO Star Vanpool is ideal if you live or work where METRO bus service isn’t available. Vanpoolers meet at a designated, central location where they leave their cars during the day while the van is in use.

    If you don’t know others you can ride with, we’ll try to match you with commuters who share similar travel patterns.

    We also allow companies to become vanpool sponsors, creating access to certain tax benefits.

    Cars traveling in the HOV lane on Interstate 45.

    You can use express lanes to bypass traffic and save time on portions of:

    • Interstate 10 (managed by Texas Department of Transportation)
    • Interstate 45
    • U.S. Highway 59
    • U.S. Highway 290

    If you’re the only person riding in your vehicle, a toll is required. If you have multiple occupants, you may not need to pay a toll depending on:

    • Time of day
    • Freeway you’re traveling

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