METRO RideStores

***UPDATE***

To prevent the spread of coronavirus (COVID-19), METRO has adjusted its services to encourage social distancing. As a result, METRO's RideStores services may be impacted.

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As always, METRO Customer Service can be reached at 713-635-4000.

 

Entrance 1900 Main Street RideStore

1900 Main St.

Monday - Friday, 8 a.m. - 5 p.m.
713-739-6968

1001 Travis St.

Monday - Friday, 8 a.m. - 5 p.m.
713-652-8994

Here you can pick up a new METRO Q® Fare Card, add money to your Q Card, check your balance, report stolen or lost cards and transfer the balance to a new Q Card if your old one was registered and apply for discounted Q Cards, such as: student, senior or disabled cards.

1900 Main St. Options:

  • Transferring Q Card balances
  • Get route and schedule information
  • Pickup printed schedules of our routes
  • Obtain and reload a Day Pass or METRO Q® Fare Card
  • Obtain a discounted fare card - available to students, seniors, disabled patrons and Medicare cardholders
  • Replace lost, stolen and non-working METRO fare cards
  • Convert full-fare METRO fare card to discount fare card – students, seniors, disabled, Medicare cardholders and Qualified METRO Veterans Pass (MVP)
  • Obtain METRO Money
  • Replace non-working METRO Money
  • Recover funds
  • Fix incorrect change
  • Fix incorrect charge to credit / debit cards
  • Fix incorrect fare deduction
  • Correct trip count or loss of free trip
  • Extend the eligibility of your student fare card
  • Lost & Found information

1001 Travis St. Options:

  • Get route and schedule information
  • Pickup printed schedules of our routes
  • Obtain and reload a Day Pass or METRO Q® Fare Card
  • Obtain a discounted fare card - available to students, seniors, disabled patrons and Medicare cardholders
  • Convert full-fare METRO fare card to discount fare card – students, seniors, disabled, Medicare cardholders and Qualified METRO Veterans Pass (MVP)
  • Obtain METRO Money
  • Replace non-working METRO Money
  • Extend the eligibility of your student fare card
  • Lost & Found information

You also have the option to order your card on the online store.