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RideStore
RideStore

RideStore Hours
1900 Main St.
Monday - Friday
8:00 a.m. - 5:00 p.m.
713-739-6968


Lost & Found
1900 Main St.
Houston, TX 77002
Monday - Friday
In Person: 8:00 a.m. - 5:00 p.m.
Calling: 7:30 a.m. - 5:30 p.m.
713-658-0854
lostandfound@ridemetro.org

 

 

METRO RideStore

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BACK-TO-SCHOOL
EXTENDED RIDESTORE HOURS

To make obtaining student Q Cards more convenient for parents and college students, we are opening the RideStore on Saturdays and extending daily hours of operations for two weeks during the month of August.
Download the flyer >>

Weekdays
August 18 - 22
August 25 - 29
8:00 a.m. - 6:00 p.m.
Saturdays
August 23 & 30
8:00 a.m. - 12:00 p.m.
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Students must be able to provide the following:

  • K-12 (mail-in form available below, or visit the METRO RideStore)
    • Name required on METRO Q® Fare Card or METRO Day Pass
    • Current school ID, class schedule, enrollment form, report card (on school letterhead) or student METRO fare card registration form signed by the parent or guardian
    • Must be registered

  • COLLEGE (mail-in form available below, or visit the METRO RideStore)
    • Must show credit hours to qualify (one of the following):
      • fee receipt with a current class schedule
      • letter from the college verifying (current) full-time status
      • student METRO fare card registration form signed and stamped by school registrar
    • Government Issued Photo ID - required
    • Qualified full time status:
      • Undergraduate – 9+ hours
      • Graduate – 9+ hours

Download Student METRO Fare Card Registration Form (PDF)

 

The following services are provided in the METRO RideStore:

Revenue Operations Services (Treasury) Include:

  • Replacement of lost, stolen and non-working METRO fare cards
  • Conversion of full-fare METRO fare card to discount fare card – students, seniors, disabled patrons and Medicare cardholders
  • Replacement of non-working METRO Money
  • Web reloads
  • Recover of funds
  • Incorrect change
  • Incorrect charge to credit / debit cards
  • Incorrect fare deduction
  • Incorrect trip count or loss of free trip

RideStore Services Include:

  • Purchasing and reloading a METRO Q® Fare Card ($5 minimum load required)
  • Purchasing and reloading a METRO Day Pass ($3 minimum load required)
  • Reloading your METRO Q® Card ($2 minimum required)
  • Obtaining a discount METRO fare card - available to students, seniors, disabled patrons and Medicare cardholders
  • Convert your full-fare METRO Q® Card with no balance to a discount card for students, seniors, disabled patrons and Medicare cardholders, if eligible  
  • Extend the eligibility of your student Fare Card
  • Lost & Found

 

Let us help you find it!

Although we are not responsible for articles left on vehicles or at our facilities, METRO will make every attempt to identify and ensure a prompt, safe return of any recovered articles. This information is intended to provide assistance to helpful information for customers who have lost an article or METRO fare card on a METRO vehicle.
Lost & Found Quick Tips (PDF)

Q. Have you lost something on a METRO vehicle?

  • Personal Articles
  • METRO Q® Card
  • METRO Day Pass

Providing quality service to our customers is one of METRO's most important goals. Customers wishing to inquire about a lost article or pass should contact 713-658-0854.

Before exiting the vehicle, check your seat and surroundings for items which may have fallen or dropped.

  • Keep bags, purses and large items with you at all times
  • Note the four-digit vehicle number each time you travel
  • Register your METRO Q® Fare Card and METRO Day Pass. Think of registering your card as a personal balance protection plan in case your card is lost or stolen. You may register your METRO fare card, via mail or by calling our help desk at 713-635-4000

METRO Lost & Found Quick Tips

Describe Your Item
The Customer Service Representative will need the following information:
• Bus route name and number
• Date and time when the item was lost
• Description of the item

Take A Number
If your item has been found, your Customer Service Representative will provide you with a claim number.

Give Us A Few Days
After receiving your claim number, allow a few days for the item to be processed and transferred to the Lost & Found.

Remember – call before you go!


Q: How do I claim a lost item?

Call the Lost & Found phone line to see if your item has been found.
Monday - Friday
7:30 a.m. - 5:30 p.m.
713-658-0854

Once you confirm your item has been found, a
Customer Service Representative will give you
a claim number.

Pick up your item at Lost & Found:

METRO Administration Building
(inside the METRO RideStore)
1900 Main
Houston, TX 77002
8 a.m. - 5 p.m.


 

Q: When can I get my item back?

Each recovered item must be transferred and processed before it is received by METRO’s Lost & Found. This typically takes a few days.
PLEASE NOTE: Not all items are recovered.

For urgent or high-dollar items such as medication or laptop computers, the Lost& Found staff will attempt to locate the items so that they are quickly secured. Your patience is appreciated during this process.

 

lostfound-bus information
lostfound rail information

 

 

 


Q: What does METRO need to
know to help find my item?

To save time, please be prepared to provide the following information when contacting METRO about a lost item or METRO fare card:

Lost Articles
• Item Description: Color, size, contents and/or    distinguishing characteristics
• Date and time when the item was lost
• Route number, vehicle number and seat location (if
   the item was lost on a bus)
• Vehicle number and seat location (if the item was lost
   on METRORail)

METRO Fare Card
Bring a valid government ID, as proof of ownership for your registered METRO fare card, to the RideStore (1900 Main Street). If your METRO fare card has not been registered, METRO cannot recover your balance.

 

Q: Can I be reimbursed for a lost item or METRO Fare Card?

METRO is not responsible for items left on vehicles and is unable to consider reimbursement for lost items. Lost METRO fare cards may be replaced at the METRO’s RideStore (1900 Main Street), only if the card was registered.

 

Q: Can you transfer the existing balance from my lost METRO Fare Card?

Yes, but only if your lost METRO fare card has been registered. METRO cannot recover an existing balance from a METRO fare card which has not been registered.

If your METRO fare card was registered, the METRO’s RideStore (1900 Main Street) can issue you a new METRO fare card and transfer your existing balance. Your lost METRO fare card will be listed as “HOT” and will no longer function. To transfer any existing balance, you must have a valid government ID to prove ownership of the METRO fare card.

Q: How long does METRO hold items?

Unclaimed Lost & Found items are considered abandoned property as outlined in the Texas Code of Criminal Procedures, Article 18.17. This code requires METRO Lost & Found to hold items for 30 days from the date of receipt.


Q: Where do unclaimed items go?

Due to space restrictions, items in usable condition are donated to area charities after the 30-day hold period. All damaged or perishable items are discarded. Cash and items of significant value such as computers, watches, etc., are subject to Texas Code of Criminal Procedures, Article 18.17 [332a] and are disposed of by METRO police through the Harris County court system.

 


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