METRO RideStore

Students must be able to provide the following:

• K-12 (mail-in form available below, or visit the METRO RideStore)
  
  • Name required on METRO Q® Fare Card
  • Current school ID, class schedule, enrollment form, report card (on school letterhead) or Student METRO Q Fare Card registration form signed by the parent or guardian
  • No photo on METRO Q® Fare Card
  • Must be registered
    
    
• COLLEGE (mail-in form available below, or visit the METRO RideStore)
  
  • Must show credit hours to qualify (one of the following):
  • fee receipt with a current class schedule
  • letter from the college verifying (current) full time status
  • Student METRO Q Fare Card registration form signed and stamped by school registrar
  • Government Issued Photo ID - required
  • Qualified full time status:
  • Undergraduate – 9+ hours
  • Graduate – 9+ hours

Download Ride Smart Student METRO Q® Fare Card Registration Form (PDF)

The following services are provided in the METRO RideStore:

Revenue Operations Services (Treasury) Include:

• Replacement of lost, stolen and non-working METRO Q® Fare Card
• Conversion full-fare METRO Q® Card to discount card – students, seniors, disabled patrons and Medicare cardholders
• Replacement of non-working METRO Money
• Web reloads
• Loss of funds
• Incorrect change
• Incorrect charge to credit / debit cards
• Incorrect fare deduction
• Incorrect trip count or loss of free trip

RideStore Services Include:

• Purchasing a METRO Q® Card ($5 minimum required)
• Reloading your  METRO Q® Card ($2 minimum required)
• Getting a discount METRO Q® Card-available to students, seniors, disabled patrons and Medicare cardholders
• Convert your full-fare METRO Q® Card with no balance to a discount card for students, seniors, disabled patrons and Medicare cardholders, if eligible  
• Extend the eligibility of your METRO Q® Student Fare Card
• Lost & Found
  

METRO Lost & Found Quick Tips

Describe your item.
The Customer Service Representative will need the following information:
• Bus route name and number
• Date and time when the item was lost
• Description of the item

Take a number.
If your item has been found, the Customer Service Representative will provide you with a claim number.

Give us a few days.
After receiving your claim number, allow a few days for the item to be processed and transferred to the Lost & Found.

Remember – call before you go!

Q: How do I claim a lost item?

Call the Lost & Found phone line to see if your item has been found.
Monday - Friday
7:30 a.m. – 5:30 p.m.
713-658-0854

Once you confirm your item has been found, a
Customer Service Representative will give you
a claim number.

Pick up your item at Lost & Found:
METRO Administration Building
(inside the METRO RideStore)
1900 Main
Houston, TX 77002
8 a.m. – 5 p.m.

Q: When can I get my item back?

Each recovered item must be transferred and processed before it is received by METRO’s Lost & Found. This typically takes a few days.
PLEASE NOTE: Not all items are recovered.

For urgent or high-dollar items such as medication or laptop computers, the Lost& Found staff will attempt to locate the items so that they are quickly secured. Your patience is appreciated during this process.

Q: What does METRO need to
know to help find my item?

To save time, please be prepared to provide the following information when contacting METRO about a lost item or METRO Q® Card:

Lost Articles
• Item Description: Color, size, contents and / or    distinguishing characteristics
• Date and time when the item was lost
• Route number, vehicle number and seat location if
   the item was lost on a bus
• Vehicle number and seat location if the item was lost
   on the METRORail

METRO Q® Card
Bring a valid government ID as proof of ownership for your registered METRO Q® Card to the RideStore (1900 Main Street). If your METRO Q® Card has not been registered, METRO cannot transfer your balance.

Q: Can I be reimbursed for a lost item or METRO Q® Card?

METRO is not responsible for items left on vehicles and is unable to consider reimbursement for lost items. Lost METRO Q® Cards may be replaced at the METRO’s RideStore (1900 Main Street) if the card was registered.

Q: Can you transfer the existing balance from my lost METRO Q® Card if I lose it?

Yes, but your lost METRO Q® Card must have been registered. METRO cannot transfer an existing balance from a METRO Q® Card which has not been registered.

If your METRO Q® Card was registered, METRO’s RideStore (1900 Main Street) can issue you a new METRO Q® Card and transfer your existing balance. Your lost METRO Q® Card will be listed as “HOT” and will not function. To transfer the balance, you must have a valid government ID to prove your ownership of the METRO Q® Card.