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Travel Information

METROLift vehicle in residental areaService To The Airport

When a METROLift passenger travels out of town, a long-distance call will be necessary to schedule his or her trip home from the airport. To avoid this expense, riders can mail written details of their trips to:

P.O. Box 61429
Houston, TX 77208-1429

These written reservations must contain the passenger’s name, client ID number, home address, airport, airline, flight number and arrival date/time. The estimated scheduled pick-up time will be one hour after the passenger’s scheduled flight arrival time.

Pick-up will occur at the curb of the baggage claim area operated by the passenger’s airline. To confirm these arrangements, a rider can call Monday - Friday, 713-225-0119 (TDD 713-652-8969) between 10 a.m. and 5 p.m. on the last business day before his or her arrival date.

Traveling in Other Cities
Your METROLift ADA ID allows you to access paratransit services operated in other U.S. cities. Call the transportation service in the city you plan to visit in advance for more information about this opportunity.

Out-of-Town Visitors
METROLift provides ADA Paratransit Service to visitors with disabilities who do not live in the METRO service area. ADA certified visitors are eligible for METROLift services by providing an ID card or other documentation from their current ADA transit agency. If certification documents are unavailable from the visitor’s transit agency or if they have never been certified by a transit agency, then proof of the disability (i.e. a letter from a doctor or rehabilitation professional) or physical proof of disability can be used. Visitor certification is valid for 21 days of travel in a one-year period. METROLift drivers do not accept cash. You  may send a money order in advance for the number of trip tickets you will need, or purchase the tickets when arriving in Houston. No ID or proof of disabiity is required in order to purchase tickets or passes. METROLift drivers do not accept cash fare payments, only tickets or passes.

Lost & Found
If you leave an item on a METROLift vehicle, call METRO Lost & Found at 713-658-0854. Items will be held for only thirty days.

If your METROLift ADA ID Q® Fare Card is lost or stolen, you must go to the METROLift office in the METRO RideStore at 1900 Main Street. The lost pass will be deactivated, or turned off, and you will be issued another pass. There is no charge for initial replacement and any additional replacements are $10.00 each.

METROLift Designated Stops At Major Locations

At frequently visited public places (like schools, shopping centers and hospitals) with multiple entrances, METROLift has installed designated METROLift stop signs where patrons and drivers can meet. Be sure you’re at the METROLift sign so the driver can see you. This practice helps our drivers locate all patrons at that stop, making sure that no one is left behind stops at major locations.


Art Institute 1900 Yorktown - Rear Entrance
Houston Community College (HCC) 3400 Caroline - Jew Don Boney
Business Career Center 1301 Alabama - Faculty Parking Lot
3500 San Jacinto St (in circular driveway)
Texas Southern University 3900 Tierwester at Wheeler - In Circle Drive
University of Houston/Central Campus
4800 Calhoun - Entrance 1
4800 Cullen - Entrance 14, University Center
4800 Cullen - Entrance 11
University Center for Students with Disabilities 4300 Wheeler - Entrance 6
University of Houston/Downtown
2 Travis - Lower Level Parking Garage

Medical Facilities/Hospitals

Ben Taub 1502 Taub Loop - Front Entrance
Diagnostic Clinic 6448 Main - Front Entrance
Hermann Professional Building 6410 Fannin –  METROLift Entrance - Truck Zone
Memorial Hermann Hospital 6411 Fannin – Emergency Entrance
Houston Northwest Medical Center
Houston Northwest Medical Center 710 Judiwood – Front Entrance
LBJ Hospital 5600 Kelley - Front Entrance
M.D. Anderson Hospital/Clinic 1515 Holcombe - Front Entrance
Medical Towers 1709 Dryden - Dryden Entrance
Memorial City General 920 Gessner – Main Lobby
Memorial Hermann SW Hospital
7777 SW Frwy - Professional I
7737 SW Frwy - Professional II
Between Prof. I and Prof. II
Methodist Hospital 6565 Fannin - Pick-up & Drop-off at Smith Tower or Skurlock Tower
MLK Clinic 3601 N. MacGregor Way - Front Entrance
Park Plaza Professional Building 1213 Hermann - Caroline side
Park Plaza Hospital 1313 Herman - Front Entrance
Parkway Hospital 233 Parker - Main Entrance
Skurlock Tower
6550 Fannin - Pick-up & Drop-off at Smith Tower
Smith Tower 6550 Fannin - East Side (Near Valet)
Christus St. Joseph Hospital 1819 LaBranch - Side Entrance
Christus St. Joseph Family Cullen Building 1404 St. Joseph Pkwy - Front Entrance
St. Luke's Children's Hospital 6720 Bertner - Bates Entrance (Near Valet)
Texas Institute for Rehabilitation and Research (T.I.R.R.) 1333 Moursund - Front Parking Lot (Under Canopy)
V.A. Hospital 2020 Old Spanish Trail - Atrium

Recreation/Meeting Places

Lighthouse Activity Center 3602 W. Dallas - Side Entrance
Miller Outdoor Theatre 6199 Golf Course - Snack Bar Area
West Gray Adaptive Recreational Center 1475 W. Gray - Front Entrance
Toyota Center Bell at LaBranch
Minute Maid Park 401 Hamilton at Preston


Nightingale 5802 Holly - Side Entrance

The Center - The Lighthouse of Houston

3550 W. Dallas


Almeda Mall 11700 Gulf Frwy - South Mall Entrance (I-45 Side)
Galleria I 5015 Westheimer - Street Level, Entrance 19
Greenspoint Mall 13200 N. Frwy - Entrance 3, Between Sears/Dillards
Gulfgate Shopping Center 3100 Woodridge - HEB Food Store, Fresh Food Entrance
Memorial City Mall 997 Gessner - Barry Knoll - Mall Entrance next to JC Pennys
Meyerland Plaza 4701 Beechnut - Jackwood Entrance
Northwest Mall 9600 Hempstead - side by food court entrance
Sharpstown Mall 7500 Bellaire - Clarewood Side Mall Entrance (Near Macy’s by Mall Entrance)
West Oaks Mall 14750 Westheimer - NE 1 Entrance (Near Eye Masters, Westheimer Side)
Willowbrook Mall 7550 FM 1960 Road West - Mall Entrance – 1960


City Hall Annex 900 Bagby St - Entrance to Lower Level on Walker
Houston Center for Independent Living (HCIL) 6201 Bonhomme Rd - Entrance in Parking Lot
Jefferson Bldg. 500 Jefferson - Front Entrance
Mickey Leland Federal Building 1919 Smith - Rear Entrance


Hobby Curb, Lower Level - Outside of Baggage Claim
Bush Intercontinental Outside of Baggage Claim of Airline Traveled Terminal
       A - Taxi pickup area
       B - Taxi pickup area
       C - Taxi pickup area
       D - Taxi pickup area
International        E - Taxi pickup area