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METRO Star vanpoolRider FAQs

Q: What are the benefits of joining a vanpool?
A: You will save time and money on your daily commute, as well as reduce the level of stress created by driving alone. Full-time riders are also eligible for the Emergency Rides / Guaranteed Ride Home Program.

Q: What are my responsibilities as a rider?
A: Your cooperation and commitment are the most important responsibilities for making the vanpool a success.

Q: How much does the vanpool cost each month?
A: The cost of riding in the vanpool is determined each month according to the number of miles traveled, the number of riders in the van and the size of van. The total cost is then divided among the riders so each person will be responsible for his or her portion of the fare. Any incentive your employer offers will lower your cost even more. You will then provide the driver or designated person in the vanpool with your payment. The payment for the van is made at the beginning of the month so you are paying for the entire month in advance

Q: What happens if I do not ride after I have paid for my seat on the van?
A: You are committing to ride the van once you have paid your fare at the beginning of the month; however, it is up to the discretion of the group whether a portion of your payment is refunded if you are unable to continue riding in the vanpool.

Q: Can I ride the van part-time?
A: Some vanpools may allow part-time riders on an as needed basis. If you are interested in riding the vanpool periodically, but are unable to commit to a full-time status, you may want to consider the part-time option. You will then pay as you ride to and from work as long as a seat is available. However, part-time riders are not eligible for the Emergency Rides / Guaranteed Ride Home Program.

Q: What if one day I decide I want to drive the van or take it out for lunch?
A: There is a short approval application you must complete in order to operate the van.


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