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Emergency Ride/Guaranteed Ride Home


Enjoy Peace of Mind…

A benefit that makes sharing a ride even better is the Emergency Ride/Guaranteed Ride Home program. The free service provides commuters a way home in the event of a midday emergency, up to three times per calendar year. The program is available to all STAR riders and bus patrons without midday service. Bus patrons must register using the form below.

Covered emergencies include:

  • Personal illness
  • Illness of a family member
  • A death in the family
  • Unscheduled overtime required by your employer (vanpooling only)

Examples of what the program does not cover include:

  • Personal errands
  • Scheduled medical appointments
  • Scheduled overtime
  • Natural disasters when the workforce is dismissed

How It Works

In the event of an emergency, call METRO STAR, at 713-224-RIDE (7433) or toll free at 1-888-606-RIDE (7433) between the hours of 8 a.m. and 4 p.m. Monday through Friday (except Thanksgiving Day, Christmas Day and New Year's Day).

Registered METRO bus customers and participating vanpool riders will be provided taxi service. The STAR Customer Service Representative will give you the name of the taxi company and the taxi vehicle number that will pick you up.

You will be required to show a picture ID and verify your destination with the taxi driver before your trip will be executed. At the end of your trip, you are required to verify the fare, and sign and date the voucher indicating you used the service. Tips or gratuities are optional and must be paid by you.

Remember The Rules

All Emergency Ride/Guaranteed Ride Home trips must be authorized by METRO STAR. The customer will not be reimbursed for taxi ride without prior authorization from a METRO STAR representative.

Registration Form (For bus patrons without midday service.)

Complete and submit the registration form below or print it and mail to: METRO STAR, P.O. Box 61429, Houston, TX 77208-9987 or fax it to 713-652-8962. Contact METRO STAR at 713-224-RIDE (7433) or toll free at 1-888-606-RIDE (7433) if you have any questions.


Emergency Ride/Guaranteed Ride Home Registration Form

Your Name:
Home Telephone:
Work Telephone:
Home Address:
City, State, Zip:
Work Address:
City, State, Zip:
Please list the bus routes you usually ride.
Please estimate the number of miles from your home to your workplace.
Name of your vanpool driver
(if applicable).

By submitting this form, I acknowledge that I have read and understand the above requirements of the Emergency Ride.