Frequently Asked Questions (FAQs) METRO Fare Cards


Q: How do METRO fare cards benefit me?

A: METRO fare cards are the quick and convenient way to pay for METRO services, and they offer outstanding benefits:

  • Faster boarding
  • Free transfers (valid for three hours of travel in one direction)
  • Card balance protection with registration
  • Full-time students and seniors can obtain and renew their METRO Q® Fare Card online at RideMETRO.org
  • Disabled citizens and Medicare cardholders with requisite documentation will need to visit the METRO RideStore at 1900 Main to change their cards to discounted status
  • Provides discounts at select businesses along the METRORail system through the METRO Q Star® Program


Q: How do I use my fare card?

A: Whether you’re traveling by bus or rail, the Q Box is the place to pay with your METRO fare card. Just tap your METRO Q® Fare Card or METRO Day Pass on the Q Box to pay for your trip. The Q Box is located at the front of the bus, next to the operator, and on all METRORail platforms. Tip: Hold your card to the Q Box and the screen will display your remaining balance – including how many rides you’ve taken.


Q: Can I use my card to pay for other riders?
A: No. METRO fare cards can only pay one fare at a time. If you attempt to tap your card twice, a red light will flash and the words “NO PASSBACK” will appear on screen. The
red light indicates that you have already paid your fare and that your card cannot be
charged for tapping twice.


Q: Can I transfer funds from card to card?
A: The transferring of a balance from a previous card to a new card cannot be done remotely. For security reasons this must be done at The METRO RideStore, Treasury window, located on the first floor of 1900 Main Street, Houston, TX 77002


Q: How do I transfer with the card?
A: Transfers are free with both the METRO Q® Fare Card and METRO Day Pass. Transfers are valid for up to three hours of travel in the same direction.


Q: How do METRO fare cards benefit frequent riders?
A: METRO Q® Fare Card – Receive five FREE rides for every fifty paid rides when paying with your card. METRO Day Pass – Riders making three or more trips within a given day will enjoy unlimited local bus and light-rail service for that day – all for just three paid taps of your card.


Q: How do I reload my METRO fare card?

A: It’s easy to reload your METRO fare card at locations throughout the city, including all train platforms, local buses, both the 1900 Main and 1001 Travis RideStores, and area retailers:

  • TVM (Ticket Vending Machine) – Located on all METRORail platforms, these machines allow you to reload your METRO fare card using cash or a credit/debit card
  • CVM (Credit Vending Machine) – Located at Park & Rides and select Transit Centers, these machines allow you to reload your METRO fare card using a credit/debit card only
  • BBR (Back of Bus Reloader) – Found at the rear of all local METRO buses, the BBR allows you to reload your METRO fare card using cash only – no change is provided
  • Website – Manage the funds on your METRO fare card using RideMETRO.org. Call 713-635-4000 to get your password, then access the “My METRO Fare Card” page located under the “METRO Fares” tab. You’ll be able to check your balance, sign up for a subscription payment service, or reload your METRO fare card
  • Area RetailersMETRO fare cards are available at participating retailers across the region.

Q: How can I protect my balance?
A: Register your new card to protect your balance. If the card is lost or stolen, call 713- 635-4000.

Q: Why didn’t I get my fare card by mail when I ordered it online?
A: Certified Mail – All monetary items are mailed via certified mail which requires a signature. If the items are returned to the post office; the customer must pick them up at the post office. Non-monetary items will be mailed via regular mail. Please allow 5 - 7 business days to received your items.

 

Frequently Asked Questions (FAQs) METRO Day Pass

Q: What is a METRO Day Pass?
A: The METRO Day Pass is reloadable fare media, offering unlimited local bus and rail service for just three paid taps of your card. You never pay more than $3 a day to ride our local bus or rail service.

Q: How much does the METRO Day Pass cost?
A: The METRO Day Pass costs only $3 and requires three paid taps to activate:

  • Tap #1 - $1.25 (Full Fare)
  • Tap #2 - $1.25 (Full Fare)
  • Tap #3 - $.50 (Capped)
  • Tap #4 or more (FREE)

Q: Can I get the benefits of the METRO Day Pass by paying my fare with cash or a METRO Q® Fare Card?
A: No. The METRO Day Pass is only available when using a reloadable METRO Day Pass fare card.

Q: If I only pay for two rides, can I be charged for the METRO Day Pass?
A: No. The full-fare METRO Day Pass requires three paid taps to activate. If only two paid taps are made in a single day, then the card will only be charged $1.25 per ride. Should you tap and pay a third time, your card will only be charged an additional .50 and your METRO Day Pass will be activated. Every tap that follows is FREE! You never pay more than $3 a day to ride our local bus or rail service.

Q: Where can I get a METRO Day Pass?
A: METRO Day Passes can be purchased at the METRO RideStore located at 1900 Main Street, participating retailers, and the METRO website. Find a list of retailers at RideMETRO.org, or by calling 713.635.4000.

Q: Is there a discountED METRO Day Pass for seniors (Ages 65 - 69), students and the disabled?
A: Yes. The same qualifying criteria for a discounted METRO Q® Fare Card apply to the METRO Day Pass.

Q: Can I pay for Park & Ride service with the METRO Day Pass?
A: Yes. However, only paid taps used on local bus or rail service can be counted toward your METRO Day Pass.

Q: Where can I purchase a discounted METRO Day Pass?
A: Students, seniors and riders with disabilities can obtain their Discount METRO Day Pass at our RideStore located at 1900 Main. Students and seniors may apply online.

Q: How much MONEY can I load onto the METRO Day Pass?
A: There is a $3 minimum load for the METRO Day Pass; however, you can load up to $500 per card.

Q: Where can I reload the METRO Day Pass?
A: The METRO Day Pass can be reloaded at the following locations:

  • METRO RideStore – 1900 Main Street
  • Participating Retail Locations
  • METRO Website (RideMETRO.org)
  • Ticket Vending Machines (rail platforms)
  • Back of the Bus Reloaders (local buses)
  • Credit Point of Sale (Park & Ride locations)

Q: Is the METRO Day Pass good for a full 24 hours?
A: The METRO Day Pass offers unlimited local bus and rail service, ending at 2 a.m. the following day – no carryovers.

Q: Why didn’t I get my fare card by mail when I ordered it online?
A: Certified Mail – All monetary items are mailed via certified mail which requires a signature. If the items are returned to the post office; the customer must pick them up at the post office. Non-monetary items will be mailed via regular mail. Please allow 5 - 7 business days to received your items.