Contact METRO


EMERGENCY CONTACTS
Emergency..... 911
METRO Police Dispatch..... 713-224-2677
(report emergencies to dispatch)
Motorist Assistance Program..... 713-CALL-MAP
City of Houston Service Help Line..... 311
METRO Customer Care Center..... 713-635-4000
(Emergency situation that doesn't require police assistance.)

Administrative Offices
713-739-4000
Corporate Office Mailing Address:
1900 Main St.
P.O. Box 61429
Houston, Texas 77208-1429

CUSTOMER CARE CENTER
713-635-4000
Customer Care Center (Route & Schedule Information)
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, 8 a.m. - 8 p.m.

Customer Resolution Team (Comments & Complaints)
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, Closed

RIDESTORES
1900 Main St. (Full-service)
Monday - Friday, 8 a.m. - 5 p.m.
Houston, Texas 77002
713-739-6968

1001 Travis (Automated)
Monday - Friday, 8 a.m. - 5 p.m.
Houston, Texas 77002
713-652-8994

METRO Online Store

Lost & Found
1900 Main St.
Houston, Texas 77002
Monday - Friday
In Person: 8 a.m. - 5 p.m.
Calling: 7:30 a.m. - 5:30 p.m.
713-658-0854
lostandfound@ridemetro.org

Comments, Compliments & Complaints
713-635-4000

Hearing & Speech Impaired
713-635-6993

Job Line 713-739-4953

Motorist Assistance Program (M.A.P.)
From any phone: 713-225-5627   
713-CALL-MAP
From Verizon mobile phones:
*627 (MAP)
MPDServices@ridemetro.org


Public Affairs
713-739-4018

Media Information
713-739-4040
jg44@ridemetro.org

HOT Lanes Customer Support
713-462-5263

HOV Lane HERO Hotline
713-921-4376 (HERO)
MPDServices@ridemetro.org

Emergency Ride / Guaranteed Ride Home
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)

METRO Police
911 – report emergencies from any phone
713-224-2677 (COPS) – report emergencies to METRO Police Dispatch
#673 (#MPD) – report non-emergencies by mobile phone
MPDServices@ridemetro.org

METROLift
Customer Service Information
Monday - Friday, 10 a.m. - 5 p.m.
713-225-0119
713-652-8969 (TDD)
MACS-WEB
Book Trips 5 a.m. - 5 p.m., 7 days a week
Confirm or Cancel trips, 24/7

METRO STAR (Vanpool)
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)
STAR@ridemetro.org

METRO RideSponsor Program
713-739-3795
rs15@ridemetro.org

Notice of Claim Information
Read notice before filling out form. Form must be completed to make a claim against METRO and mailed to this address:
METRO / Claims Division
P.O. Box 61429
Houston, Texas 77208-1429
Download Form (PDF)
Instructions of Notice of Claim Form

Requests For Document Under The Texas Public Information Act (TPIA):
Jacqueline Hojem,
Public Information Coordinator
Designated Contact For TPIA Requests:
Jacqueline Hojem: openrecordsrequests@ridemetro.org
Metropolitan Transit Authority
P.O. Box 61429
Houston, Texas 77208-1429
Direct Phone: 713-739-4071
Facsimile: 713-739-4699 Attn: Jacqueline Hojem
The Public Information Act (TPIA)
Ley de Información Pública (PDF)
Record Fees
Subpoena Instructions

Website Related Questions
Webmaster@ridemetro.org