Has your METRO Q® Fare Card expired or will it expire soon? If your expired card has a balance, you can still ride METRO until the balance has been used up.
Once the balance is depleted, obtain a new card from METRO or your local retailer. Note - an expired METRO Q® Fare Card cannot be reloaded.
There is no charge for the card.
My METRO Q® is where you load your
METRO Q® Fare Card and check its current balance.
There are two ways to add money to your
card – a one-time payment and METRO’s subscription service.
With a subscription
account, you set the amount you want added automatically to the card when the
drops to a set limit.
To get a subscription account, you must register
your card by calling METRO’s Customer Service Line at
To use this
site, a METRO Q® Fare Card holder will need a METRO-supplied password. To get a password,
Your user account is your email.
Any funds loaded onto your METRO Q® Fare Card, through METRO's website, may not be available for 24-48 hours. The funds added will not appear as part of your balance until after you tap your card.