EMERGENCY CONTACTS
Emergency ..... 911
METRO Police Dispatch ..... 713-224-2677
(report emergencies to dispatch)    
Motorist Assistance Program ..... 713-CALL-MAP 
METROLine ..... 713-635-4000  
Houston Service Help Line ..... 311
METRO Customer Care Line ..... 713-635-4000
(Emergency situation that doesn't require police assistance.)

HOT Lanes Customer Support
713-462-5263
More information >>

METROLine (Route & Schedule Information)
713-635-4000
Customer Care Center
Monday - Friday
6 a.m. - 12 a.m.
Saturday and Sunday
8 a.m. - 12 a.m.
Trip Planners >>

RideStore
1900 Main St.
Houston, TX 77002
Monday - Friday 8:00 a.m. - 5:00 p.m.
713-739-6968
More information >>

Lost & Found
1900 Main St.
Houston, TX 77002
Monday - Friday
In Person: 8:00 a.m. - 5:00 p.m.
Calling: 7:30 a.m. - 5:30 p.m.
713-658-0854
lostandfound@ridemetro.org
More information >>

Comments, Compliments & Complaints
713-658-0180
Comments online form >>

Hearing & Speech Impaired
713-635-6993

Job Line
713-739-4953
METRO Jobs >>

Motorist Assistance Program (MAP)
From any phone: 713-225-5627   
713-CALL-MAP
From Verizon Cell Phones:
*627  (MAP)
MPDServices@ridemetro.org

Administrative Offices
713-739-4000
Corporate Office Mailing Address
1900 Main St.
P.O. Box 61429
Houston, TX 77208-1429

Emergency Ride / Guaranteed Ride Home
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)
Registration form >>

Community Outreach
713-739-4018

Media Information
713-739-4040
jg44@ridemetro.org

HOV Lane HERO Hotline
713-921-4376 (HERO)
MPDServices@ridemetro.org

METROLift
Customer Service Information
Monday - Friday 10:00 a.m. - 5:00 p.m.
713-225-0119
713-652-8969 (TDD)
MACS-WEB
Book Trips 5 a.m. - 5 p.m., 7 days a week
Confirm or Cancel trips, 24/7
Use MACS-WEB >>

METRORail Community Outreach Offices
GoMETRORail.org

• North Line Community Outreach Office
  2613 Fulton
  713-343-4354
  Open Monday through Friday
  8:30 a.m. - 5:30 p.m.
• East End Line Community Outreach Office
  Las Palmas Shopping Center
  6215 Harrisburg
  713-343-4360
  Open Monday through Friday
  8:30 a.m. - 5:30 p.m.
• Southeast Line Community Outreach Office
  Palm Center
  5330 Griggs, Suite A104
  713-343-4350
  Open Monday through Friday
  8:30 a.m. - 5:30 p.m.
• Southeast-Downtown Office
  713-739-6009
  Open Monday through Friday 
  8:30 a.m. - 5:30 p.m.
• University Corridor Contact
• Uptown Corridor Contact

METRO STAR (Vanpool)
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)
STAR@ridemetro.org
More information >>

METRO RideSponsor Program
713-739-3795
rs15@ridemetro.org
More information >>

Notice of Claim Information
Read notice before filling out form. Form must be completed to make a claim against METRO and mailed to this address:
METRO / Claims Division
P.O. Box 61429
Houston, TX 77208-1429
Download Form (PDF)
Instructions of Notice of Claim Form (PDF)

Requests For Document Under The Texas Public Information Act (TPIA):
Jacqueline Hojem,
Public Information Officer
Designated Contact For TPIA Requests:
Jacqueline Hojem: openrecordsrequests@ridemetro.org
Metropolitan Transit Authority
P.O. Box 61429
Houston, TX 77208-1429
Direct Phone: 713-739-4071
Facsimile: 713-739-4699 Attn: Jacqueline Hojem
Responsibilities & Procedures (PDF)
Ley de Información Pública (PDF)
Record Fees (PDF)

Website Related Questions
Webmaster@ridemetro.org